Recieve customer's complains through TTS and Emails; checking them out to resolve them. Support the front office teams in the company including call center & service centers. Ensure the smooth running of the company's services & perform urgent tasks. Data analysing & detecting any issues to be tackled. Activate subscriptions & cancel VA services. Administer services & contact various inner departments & out source providers through the phone & Emails regarding any issue. Harmoniously works with the urgent teams. Processing company invoices, and bills. Assisting and supporting various duties.

Proficient reprsentative agent in customer care department; Solving some customers' problems and made some reports to other sections for the rest of the customers to solve their problems that cannot be handled in call centre, receive, process, record and pass all relevant information to the appropriate staff through the normal communication channels, provide relevant assistance to staff members of others requiring assistance through radio or telephone channels, ensure that all communication equipment (i.e. radios, fax mobile and land-line phones) are in perfect working conditions before the start of duty, register and forward all e-mail messages and messages deposited during working and off-duty hours Answers customers’ queries and main performed tasks:• Understands and fulfill customer needs and requirements.• Maintains positive attitude during customers’ interactions.• Ensures sales activities are handled in line with the policy.• Supports in solving customer concerns/complaints.• Works in coordination with Section Heads to provide excellent customer service.• Keeps all company information including sales figures strictly confidential• Follow policies and guidelines• Demonstrates high problem solving skills• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.

Providing information and helpe learners gaining the the language by being a guider, observer and facilitator and evock the language by draging student to speak the language ,and using modern strategy in teaching. Creating activities and make class funny. Able to adapt my manner with the need of learners & subject accordingly. Good at communication and ensure instructions are percieved by the feed back , and giving needed instructions and satisfing vivid knowledge searcher; as well as making fun and pleased learners .Accomplishing tens of qualified and equipped graduators