-Working along Field Sales Team to resolve App related issue faced by merchants. Accountable for performing RCA and providing resolutions.-Analyzing the responses from stakeholders and building reports to make further upgrades to the Netmeds Wholesale Application.-Proactive stakeholder management. Working as a liaison between Technical, Operations, Finance and Onboarding Teams. Understanding and consolidating requirements and forwarding it to the Development team for further upgrades… Show more -Working along Field Sales Team to resolve App related issue faced by merchants. Accountable for performing RCA and providing resolutions.-Analyzing the responses from stakeholders and building reports to make further upgrades to the Netmeds Wholesale Application.-Proactive stakeholder management. Working as a liaison between Technical, Operations, Finance and Onboarding Teams. Understanding and consolidating requirements and forwarding it to the Development team for further upgrades and additions to the Zip-ERP system.-Responsible for creating daily financial, sales and onboarding reports required by different stakeholders.-Analyzing different data sets to provide insights and business improvement initiatives to business, finance, sales, and onboarding team.-Creating Live reports and Visualizations in Tableau for business requirements and efficient data analysis.-Monitoring logs for the system and the Application on Elastic Search and Google Cloud.-Training and supporting the new joiners to understand the workflow and system.Technology :-ZipERP : Working with Zip-ERP Admin Panel and its functionalities.-DBeaver : Accessing Postgres and SQL Server Databases for fetching Data and creating different kind of reports.-Tableau : Creating Live Reports and Visualizations to answer different Business Analysis questions.-MS Azure : Ticketing system-Kibana : Accessing Elastic Search for System logs-Google Cloud : Accessing logs for the App usage by the Merchants-Postman : To check the functionality of the different APIs being called by the different systems.-Lens : Monitoring Deployments and Cronjobs. Show less

Roles and Responsibilities:--Working with the batch cookers and the grills.-Maintain inventory, reordering and restocking supplies.-Support coworkers as needed.-Coordinate with front-of-house and back-of-house teams to maximize efficiency.-Working with the flow at a very fast paced work environment.-Deliver exceptional, friendly service.-Operate POS system to input customer orders.-Answer guest inquiries and resolve issues smoothly.-Manage opening and closing… Show more Roles and Responsibilities:--Working with the batch cookers and the grills.-Maintain inventory, reordering and restocking supplies.-Support coworkers as needed.-Coordinate with front-of-house and back-of-house teams to maximize efficiency.-Working with the flow at a very fast paced work environment.-Deliver exceptional, friendly service.-Operate POS system to input customer orders.-Answer guest inquiries and resolve issues smoothly.-Manage opening and closing duties.-Supervise 2 new hires. Show less

Roles and Responsibilities:--Provided technical support, performing Root Cause Analysis and building strategies for our clients on Interceptas Fraud and Chargeback platform.-Worked on XML, JSON and CSV formats.-Was actively involved with troubleshooting client issues connecting to our systems and monitored system alerts. Contacting clients when interruptions in their data feed occurs.-Was part of Developing and deploying fraud transaction screening rules and… Show more Roles and Responsibilities:--Provided technical support, performing Root Cause Analysis and building strategies for our clients on Interceptas Fraud and Chargeback platform.-Worked on XML, JSON and CSV formats.-Was actively involved with troubleshooting client issues connecting to our systems and monitored system alerts. Contacting clients when interruptions in their data feed occurs.-Was part of Developing and deploying fraud transaction screening rules and methodologies.-Configured Analyst user interface to client’s specifications.-Worked closely with clients to identify new features and functionality for Interceptas.-Worked closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.-Developed strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.-Acted as a liaison between external clients and internal departments including Account Management, Operations and Development teams.-Provided feedback and enhancement ideas to the improvement of the Fraud, and Chargeback platformProjects:-Working client projects to implement multiple services and setups as per client requirements (Accertify Index Implementation, AMEX Enhanced Auth Implementation, InAuth Implementation).-Working on implementing even third party services like Whitepages, Persuess, Emailage, etc.-DRV Implementation (a set of past-data derived rules) for multiple Travel and Retail Clients such as Walmart, Vivaaerobus, Fareportal, Target, etc.-Implementation of BEACON (Fraud analysing model) for the client across digital channels (Browser and App) to mitigate risk in real-time and optimize the customer experience.-Implementation of the GBM (Gradient Boosting Model) with relavance to the DRV ruleset for the clients for better fraud handling and better business understandings. Show less