Mukhtar Sanni

Mukhtar Sanni Email and Phone Number

Operations Manager @ Multicore Ltd
Mukhtar Sanni's Location
Lagos State, Nigeria, Nigeria
About Mukhtar Sanni

I am an experienced and competent Business Development Executive with exceptional planning and implementation capabilities within the banking sector. Adept at cultivating and leveraging client relationships and acknowledged for a clear understanding of aligning clients' needs with products and services. Renewed interest in project management and product management roles backed by previous knowledge and experience and courses including Google Project Management Course and Scrum Masters Experience Program. I am able to ensure delivery of project goals, managing project needs and critical dependencies with hands-on approach. Quick to respond to new developments effectively, including providing vital progress reports and post-project analysis. I am known for excellent onboarding, product training, and knowledge sharing, achieving superior results on a personal, team, and regional level. Proficient in system maintenance, troubleshooting hardware, Microsoft Office Suites, google docs, SPSS, Tableau.I have dealt with many experiences that support common project management skills, I have also completed certifications to support the project/product management career change. Some of those courses include Google Project Management Course and Scrum Masters Experience Program. As head of the cash center at Polaris Bank, I have developed key transferrable skills that will be useful to me in the new career. My responsibilities included resolving computer hardware and software, printing, installation, word processing, email and operating systems issues. A key achievement was exceeding yearly financial targets by 45% in the space of a quarter. Additional responsibilities included serving as the IT Service Champion of the branch ensuring quick resolution of IT issues.Core Competencies: Product Management, Project Management, IT Service Knowledge, Financial Analysis, IT Support, Business Analysis, Operations Management, Process Optimization.

Mukhtar Sanni's Current Company Details
Multicore Ltd

Multicore Ltd

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Operations Manager
Mukhtar Sanni Work Experience Details
  • Multicore Ltd
    Project Manager
    Multicore Ltd Apr 2024 - Present
  • Polaris Bank Ltd.
    Branch Service Manager
    Polaris Bank Ltd. May 2021 - Mar 2024
    Nigeria
    • Achieved the region's top external service rating by leading an operations team to deliver exceptional customer satisfaction.• Serve as the IT Service Champion, ensuring swift resolution of IT issues at the branch.• continuously re-evaluated the payment and operation business model, identifying opportunities to enhance productivity, reduce costs, and uphold best practices.• Leveraged extensive regulatory and industry knowledge, along with a deep understanding of past and current business trends, to optimize payment processing for enhanced effectiveness and efficiency.• Developed robust networks with internal and external stakeholders to facilitate the bank's strategic goals.
  • Polaris Bank Ltd.
    Head, Cash Center
    Polaris Bank Ltd. Sep 2018 - May 2021
    Ikeja, Lagos, Nigeria
    • Receive outstanding feedback from customers, with a branch service rating of 90% and above in successive years. • Serve as the IT Service Champion of the branch ensuring quick resolution of IT issues.• Resolve computer hardware and software, printing, installation, word processing, email and operating systems issues.• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.• Administered the role of Automated Teller Machine (ATM) custodian exceptionally by providing first-level support and ensuring the up-time rate of over 95% for two consecutive years.
  • Skye Bank Plc
    Head, Cash Center
    Skye Bank Plc Nov 2017 - Sep 2018
    Ikeja, Lagos, Nigeria
    • Assisted in the completion of audits and monthly proof reconciliations and maintained knowledge of all bank services.• Monitored and guaranteed compliance with all branch's cash control and security regulations.• Maintained enough cash levels within allowed limits while correctly processing payment transactions.• Implemented customer-centric business methods, which resulted in improved revenue, profit maximization, and a high customer retention rate.• Created and implemented rules and processes to monitor all deposits and posts to facilitate monthly journal entries and reconciliation.
  • Skye Bank Plc
    Head Of Customer Service
    Skye Bank Plc Mar 2015 - Nov 2017
    Ikeja, Lagos, Nigeria
    • Actively collaborated with the business development unit and other divisions to guarantee that clients received smooth service.• Described promotional deals and used persuasion tactics to upsell services and get people to apply for extra banking services.• Oversaw the customer service staff, addressed complaints and engaged with consumers to solicit comments. • Managed customer accounts including opening/closing, and responded to customer queries and assisted in the formulation and implementation of promotional offerings and bank services.• Managed a team of five people in the money transfer franchise promotion, which resulted in greater client presence and high-interest revenue for the branch.
  • Skye Bank Plc
    Transaction Service Officer
    Skye Bank Plc Aug 2014 - Feb 2015
    Matori, Lagos
    • Proficiently processed consumer transactions effectively and in quick time.• Successfully exceeded annual financial objective in the fourth quarter of 2014.• Professionally and carefully handled client complaints following the bank's operating rules and procedures.• Planned, profiled, and evaluated client demands to provide better customer service management.• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Skye Bank Plc
    Relationship Officer
    Skye Bank Plc Dec 2013 - Aug 2014
    Allen Avenue
    • Utilized knowledge of Skye Bank's goods and services to provide the consumer with its many features and advantages.• Anticipated customer needs, emphasizing maintaining the current client base and boosting product holding per client.• Developed new customer connections while requesting qualified recommendations from current clients.• Created and successfully executed plans and strategies for managing an APG arrangement valued at over N2 billion.• Proficiently met and surpassed confirmation KPIs within four months of joining the organization.

Mukhtar Sanni Education Details

Frequently Asked Questions about Mukhtar Sanni

What company does Mukhtar Sanni work for?

Mukhtar Sanni works for Multicore Ltd

What is Mukhtar Sanni's role at the current company?

Mukhtar Sanni's current role is Operations Manager.

What schools did Mukhtar Sanni attend?

Mukhtar Sanni attended University Of Lagos, Ladoke Akintola University Of Technology.

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