Mukhtar Sanni Email & Phone Number

Nigeria

• Achieved the region's top external service rating by leading an operations team to deliver exceptional customer satisfaction.
• Serve as the IT Service Champion, ensuring swift resolution of IT issues at the branch.
• continuously re-evaluated the payment and operation business model, identifying opportunities to enhance productivity, reduce costs, and uphold best practices.
• Leveraged extensive regulatory and industry knowledge, along with a deep understanding of past and current business trends, to optimize payment processing for enhanced effectiveness and efficiency.
• Developed robust networks with internal and external stakeholders to facilitate the bank's strategic goals.

Ikeja, Lagos, Nigeria

• Receive outstanding feedback from customers, with a branch service rating of 90% and above in successive years.
• Serve as the IT Service Champion of the branch ensuring quick resolution of IT issues.
• Resolve computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Ensure network, system and data availability and integrity through preventative maintenance and upgrades.
• Administered the role of Automated Teller Machine (ATM) custodian exceptionally by providing first-level support and ensuring the up-time rate of over 95% for two consecutive years.

Ikeja, Lagos, Nigeria

• Assisted in the completion of audits and monthly proof reconciliations and maintained knowledge of all bank services.
• Monitored and guaranteed compliance with all branch's cash control and security regulations.
• Maintained enough cash levels within allowed limits while correctly processing payment transactions.
• Implemented customer-centric business methods, which resulted in improved revenue, profit maximization, and a high customer retention rate.
• Created and implemented rules and processes to monitor all deposits and posts to facilitate monthly journal entries and reconciliation.

Ikeja, Lagos, Nigeria

• Actively collaborated with the business development unit and other divisions to guarantee that clients received smooth service.
• Described promotional deals and used persuasion tactics to upsell services and get people to apply for extra banking services.
• Oversaw the customer service staff, addressed complaints and engaged with consumers to solicit comments.
• Managed customer accounts including opening/closing, and responded to customer queries and assisted in the formulation and implementation of promotional offerings and bank services.
• Managed a team of five people in the money transfer franchise promotion, which resulted in greater client presence and high-interest revenue for the branch.

Matori, Lagos

• Proficiently processed consumer transactions effectively and in quick time.
• Successfully exceeded annual financial objective in the fourth quarter of 2014.
• Professionally and carefully handled client complaints following the bank's operating rules and procedures.
• Planned, profiled, and evaluated client demands to provide better customer service management.
• Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Allen Avenue

• Utilized knowledge of Skye Bank's goods and services to provide the consumer with its many features and advantages.
• Anticipated customer needs, emphasizing maintaining the current client base and boosting product holding per client.
• Developed new customer connections while requesting qualified recommendations from current clients.
• Created and successfully executed plans and strategies for managing an APG arrangement valued at over N2 billion.
• Proficiently met and surpassed confirmation KPIs within four months of joining the organization.

Master Of Business Administration - Mba, Business Administration, Mba

Bachelor Of Technology (B.Tech.), Agricultural Economics, B.Tech