I am an experienced VoIP and AV Engineer specializing in designing, managing, maintaining, and troubleshooting unified communication and collaboration platforms such as Avaya IP Office, Mitel MX-ONE, and AV systems. I am proficient in addressing technical inquiries, resolving problems, and suggesting appropriate workarounds with precision and efficiency to enhance customer satisfaction. An effective communicator and collaborator, I am committed to staying abreast of industry advancements.