As a highly experienced Customer and Technical Support Specialist, I have supported leading companies. With a Bachelor of Science in Mathematics and Electronics, I bring strong technical and analytical abilities to every role. I excel in resolving customer inquiries, providing advanced technical support, and maintaining organized records. Skilled in troubleshooting technical issues, delivering exceptional customer service, and utilizing CRM systems like Salesforce and SAP, I consistently ensure high levels of customer satisfaction. Committed to continuous learning, I stay updated with the latest technological advancements to enhance my support capabilities.
-
Customer And Technical Support Specialist At TeleperformanceTeleperformance Sep 2020 - Jan 2024Ontario, CanadaResponsible for delivering top-tier customer and technical support for various clients, including industry leaders. Excelled in software and technical troubleshooting, delivering exceptional customer service, and utilizing CRM systems like Salesforce and SAP. Duties included resolving customer inquiries efficiently, handling escalated technical problems, and maintaining detailed records to ensure high levels of customer satisfaction. -
CashierMetro Inc. Aug 2019 - Sep 2020Toronto, Ontario, CanadaResponsible for providing excellent customer service in a fast-paced retail environment. Duties included processing transactions accurately, handling cash and card payments, and assisting customers with inquiries and purchases. Excelled in maintaining a clean and organized workspace, resolving customer issues promptly, and ensuring a positive shopping experience for all customers. -
Administrative Support VolunteerConsumer Testing Laboratories May 2014 - Aug 2014Mississauga, Ontario, CanadaProvided valuable administrative support, including data entry and inventory management tasks. Ensured accurate records and organized physical and electronic filing systems. Managed incoming and outgoing correspondence, contributing to organizational efficiency in a professional laboratory setting. Developed strong attention to detail and organizational skills while supporting day-to-day operations. -
Process ExecutiveInfosys Bpo Limited Dec 2011 - Jan 2013Pune, Maharashtra, IndiaManaged and streamlined business processes for AT&T’s technical support chat process to improve efficiency and accuracy. Responsibilities included data entry, process documentation, and handling customer queries via chat. Utilized CRM systems to maintain accurate records and ensure seamless communication. Demonstrated strong analytical and problem-solving skills while supporting various projects and contributing to overall process improvements.
Frequently Asked Questions about Mukta S
What is Mukta S's role at the current company?
Mukta S's current role is Customer Service Representative at Teleperformance.
Not the Mukta S you were looking for?
-
Dr. Mukta S. Aphale, CEng, MBCS
Lead Software Engineer | Technical Leadership | Line Management | Project Management | Process ImprovementUnited Kingdom -
Mukta S
Director - Recruitment Partner | Recruitment | Talent Acquisition | Talent ManagementMumbai1gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial