Mukta Uday Email & Phone Number

Austin, Texas

Austin, Texas, United States

• Helped grow Institutional Customers from 10 – 60+. Trusted advisor and single point of contact for assigned accounts.
• Successfully onboarded and managed 60+ Accounts with $2.5M in Annual Recurring Revenue (ARR). Supported full lifecycle onboarding to renewal.
• Engaging with existing clients on renewals and upsells. Excelled at business relationship through effective communication. Drove product adoption which resulted in 95% retention rate.
• Strategic relationship management, lead discovery dialogue to identify pain-points and understand their unique needs and requirements.
• Collaborated with cross-functional team to get the solutions in place. Worked with Data Analytics team to uncover opportunities within existing clients to deliver tailored reports and custom plan that resulted in.
• Partnered with Sales to create and implement Account strategy. Rallied with other internal teams to resolve customer issues in timely manner.

Austin, Texas Area

An accomplished leader and metrics-driven Customer Success Manager. Proven skills in long-term key customer and partner management focused on customer satisfaction and the growth of strategic accounts. Exceptional communicator and negotiator, influencing relationships and outcomes to achieve corporate and customer objectives. Record of delivering new.

Austin, Texas Area

Primary liaison and single point of coordination and escalation on assigned accounts with cross functional Cadence team. As the Principal Technical Account Manager responsible for driving the overall customer satisfaction and migration to new technology support and identifying opportunities to increase overall usage of Cadence Tools.