Mukta Umarani Email & Phone Number

Indianapolis, In, Us

San Ramon, Ca, Us

Columbus, Indiana, Us

Led a team of about 12 cross functional people (Software Eng, UI/UX, Customer Service, Solution Delivery, Integration) to operationalize products. Manage $2.5M Opex/Capex budget. Report to Senior Director of Digital Products.BUSINESS LEADERSHIP ENGAGEMENT: Meet regularly with Exec Director, BU Directors, and Software engineering Leaders to discuss/explore solutions. Articulate opportunities in new technology and adoption of solutions from other Cummins BUs.CUSTOMER ENGAGEMENT: Establish trusted relationships with key customer personnel and stakeholders to identify unmet needs or pain points across entire product line.PRODUCT ROADMAP & STRATEGY: Create/align product roadmaps to support electric powertrain performance measurement and internal overhead savings. Promote concepts and consensus across BUs to ensure strategic alignment.PRODUCT DEVELOPMENT: Develop ideas aligned with customer needs and business strategy decreasing vehicle downtime, lowering cost of service, and reducing warranty accruals. Build/present business cases to BU and executive decision makers.PRODUCT COMPETITIVENESS: Review features for market competitiveness, customer experience, compliance, operations/delivery efficiencies, and risk mgt. Partner with UX to simplify customer experience. Highlight opportunities to close digital feature gaps.PORTFOLIO MGT.: Lead Clarity Implementation for portfolio management based on Pragmatic Framework for Product Mgt. METRICS & KPIs: Identify critical internal and customer-centric KPIs and generate client experience analytics and reporting.SUPPLIER/OEM ENGAGEMENT: Partner with suppliers/OEMs to understand market segment customer pain points, create customer journey maps, and design UX. Solicit information about and suggest tools and opportunities for joint Cummins/supplier collaborationACQUISITION INTEGRATION: Took charge to integrate acquired company digital product into existing digital product, saving $500K annually

Columbus, Indiana, Us

Co-managed cross-functional team to deliver mobile and website SaaS fleet maintenance IOT solution. Directed efforts of 8 to 10 people across Marketing, Sales, Engineering, UI/UX, Legal, IT, and Hardware Engineering. Guided multiple Agile/non-Agile teams.PRODUCT VISION: Worked across multiple agile trains to identify dependencies, evangelize product vision, and align efforts. Teamed with Marketing to co-define product features and with UX team to design the user experience for every feature.CONTINUOUS IMPROVEMENT: Promoted continuous improvement, identifying gaps and issues, and facilitating resolutions.MANAGEMENT REPORTING / TEAM ALIGNMENT: Aligned teams to deploy plan/tracker based on deliverables to customer. Tracker created milestone and risk clarity and provided real-time stakeholder and executive overview of program health.PROJECT PRIORITIZATION / WEIGHTED SHORTEST JOB FIRST (WSJF): Prioritized features based on Weighted Shortest Job First (WSJF).STORY WRITING & ACCEPTANCE CRITERIA: Guided product owners to define acceptance criteria shifting stories (requirements) to customer need/value-driven improving customer focused outcomes. Identified questionable proposed feature and convinced management to eliminate feature saving $40K in direct expenses.TEST DATA / TEST VEHICLE SETUP: Advocated for live test data to supplement bench testing and convinced EV Team to set up vehicle and generate live data enabling validation of all test scenarios.

Louisville, Kentucky, Us

Supervised up to 10-member software development team including UX graphic designers, copy writer, developers, and testers to deliver final product. Liaised between IT and business owners to analyze business problems and design user engagement solutions. Demonstrated completed work to business stakeholders.TECHNICAL PRODUCT OWNER: With short notice, requested by management to take on technical product manager role and work with business stakeholders. Gathered information regarding product vision, timelines, and current state of the project. Wrote user stories and took lead of team without impacting workflow. USER EXPERIENCE & FEATURE PRIORITIZATION: Collaborated with business stakeholders, technical architects, and scrum masters to define user experience and software feature priorities using MoSCow technique.DIGITAL APPLICATIONS VISION: Defined vision and scope for digital applications such as online enrollment and Humana wellness rewards program.LEGACY WEBSITES RELOCATION: Performed “As-Is/To-Be” analysis to support legacy websites move to new platform.CONTENT DEVELOPMENT & WIREFRAMES: Led brainstorming sessions with UX/UI designers and copy writers to develop wireframes and content for web product. Finalized copy writer content and obtained Legal approval.PAPER QUESTIONNAIRE DIGITIZATION: Evaluated ongoing questionnaire digitization project and refined/upgraded project to provide online solution eliminating paper, automating internal processes, and aligning with needs of senior citizens.

Analyzed requirements for dynamic credit card statements with Forex transactions. Facilitated requirement analysis meetings, led scrum team through ceremonies (story pointing sessions, sprint planning, daily standups), solidified user stories, and prioritized product backlog. Oversaw QA team to develop test scenarios, test data conditions, and test plans.MARKETING TEAM COLLABORATION: Assisted marketing team to define campaign parameters such as email frequency, user groups, personalization, and more for dynamic email offers.

Uk, Europe, North America And India, Gb

Took charge of project in jeopardy, partnered with managers, elicited business requirements from client, and resolved project issues within one week. Exceeded client expectations and avoided lawsuit. Officially recognized by management with award.

Single point of contact for client and technical teams to streamline validation/management in payment calculation system. Collaborated with client to understand Canadian market needs and coordinated India and France teams.

Master Of Business Administration - Mba, Marketing

Bachelor Of Engineering (B.E.), Electrical Engineering