Mukuhi M. Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi County, Kenya

Analyzed investment data to understand investors’ investment decisions and to create segments for more personalized emails, while working with the Digital Marketing Lead.Analyzed an average of 30 customer service calls to audit the current customer experience and to determine the quality of leads.Conducted research on the investment industry to better understand how to influence the young investors to begin investing and created reports that were presented to the Chief Operating Officer.

Nairobi County, Kenya

Receive an average of 100 client orders per weekend for the restaurant and playground and process the customers through the company system. Manage the weekend payroll in remunerating a staff pool of 30 by cross-referencing: the number of hours worked, customer tips and manager feedback to arrive at a compensation figure. Manage supplier relations by liaising with food and beverage suppliers on a weekly basis to ensure the timely delivery of the goods needed for the restaurant. Ran social media campaigns which boosted customer engagement by 75% and positive reviews on the company’s Facebook and Instagram pages.

Nairobi, Kenya

Reconciled bank statements for 5 accounts monthly, identified and resolved discrepancies with the accounting team, resulting in an 80% reduction in reconciliation time. Streamlined procurement processes by analyzing quotations, writing Local Purchase Orders, and performing requisitions for shared items; increased efficiency by 40% and reduced procurement time by 25%.