Mukul Singh Email and Phone Number

Managing external team of 15 people. Responsible for managing the field collection of CD 7 bucket. Drive portfolio efficiency by Resolution/Norm/Roll Back on field portfolio according to targets allocated to agencies.

Developed and implemented robust recovery strategies for delinquent credit card accounts. Lead and manage a team of recovery agents and officers. Negotiated repayment plans and settlement with customers to facilitate recovery. Analyze recovery data to identify trends and areas of improvement. Build and maintain relationships with externals agencies and vendors involved in the recovery process. Conduct regular reviews and audits of recovery processes to ensure efficiency.

Managed CD 4 to CD 6 bucket, driving increased overall collections, implementing efficient procedures, and training a staff of 20 for unsecured credit card portfolio. Oversaw team performance, conducted reviews, and developed members for higher responsibilities.Traveled extensively for monitoring collection productivity, minimizing delinquencies, recovering revenue, and resolving customer issues. Audited and implemented new procedures to maximize collector performance.

Experienced in customer retention and service enhancement. Skilled in developing effective retention strategies, engaging with at risk customers and providing personalized solutions. Improved customer satisfaction and loyalty through proactive problem solving and excellent communication.