• Responsible for Technical issue. Failed parts analysis Ashok Leyland dealer’s & authorized service center.• Preparing RCA (Root cause analysis) as a product feedback report from field to HO regarding the complaints for improvement in product quality. • Upgrading the dealer’s technician’s competency mapping and planning of technical training as per their skill level.• Arranging and planning for new product Familiarization to dealer’s as well as customer’s technical team.• Vehicle Trouble shooting through Scan tool.• Training program on New implementation in Ashok Leyland such as I-Alert, I-EGR ,CRS,ABS.

Product & Dealers support For Mining Tippers.•Both Profiles includes Dealer Support, Product Support, failure analysis, and Product feedback for Improvement, Implementing Service Policies & Procedure, and Handling Warranty related issues at ground level.

Independent site handling.Monitoring & coordinating to attained the VAS call in W/S.Independent handles all electrical diagnostic jobsTest, calibration, programming jobs by vcads pro. Independent handling of workshop, Technical issue. Warranty parts handling & maintaining all records related to warranty to HO for settling warranty claims.Be able to contact customer for request regarding additional work or other inquiries Complete repair orders regarding warranty matter accordance with the rules in the importers Warranty manual.Fill in and complete a Repair Order/Job Card according to Volvo recommendations and procedure.

WARRANTY HANDELLING a) Warranty job card closing as per the warranty policy of the co.b) Independently claim processing in CRM DMS for w/s as per the target date: i) Warranty Claim, ii) Goodwill Claim (Commercial & Technical) iii) Service Agreement claimc) Preparing Claim format & analyze the same.d) Maintaining the Following Register: i) Daily Reportii) Warranty Registeriii) Goodwill Registeriv) Fail Parts Registerv) Compliance Reportvi) Claim Handling Reportvii) e) Maintaining tools calibrationsf) Maintaining the entire fail parts register & coordinating to site for sending the same to Tata Motors as per the target.

Job cards opening & closing. (CRM parameter)WAR report,sibel analyticsPost delivery feedback, Service reminder. Warranty, free service & AMC Entry in CRM & VCM. Ancillary set up. Parts entry & parts receive in DPM. Vehicle diary maintains. Parts orders in CRM. Monthly report sends to Tata Motors. Implement and maintain effective Service Standards in Dealerships. Technical feedback analysis on new product And FFR send to RO & HO accordingly, Warranty control to reduce NCR in dealership.

Book receive from the customer,Job cards opening & closing ( C.R.M parameter).Post delivery feedback, Service reminder, Vehicle booking, vehicle diary maintain, Ancillary set up.