Mukul Arora Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

As a Sales Manager at Wireless Wave, I lead a high-performing team to exceed sales targets while maintaining a strong focus on customer satisfaction and retention. I implement customer feedback loops, driving continuous improvement and fostering long-term client relationships. By leveraging CRM tools like Salesforce, I analyze customer data to tailor sales strategies, resulting in significant growth in repeat business. My role also involves training and mentoring team members in best practices for customer engagement and relationship management.

Jaipur, Rajasthan, India

As the Operations Supervisor at Thrillophilia, I managed a team of 35, overseeing customer support, branding, and escalation management. I spearheaded initiatives that improved customer satisfaction, leading to a significant increase in positive feedback. My expertise in tools like Freshdesk, Airtable, and Exotel enabled me to optimize operations, enhancing the customer journey and ensuring high service quality. My role involved providing data-driven insights to upper management, driving strategic improvements that elevated overall customer delight.

India

As a Freelance Customer Success Consultant at Host your Dost, I provided tailored consultancy services to small businesses, focusing on enhancing customer engagement strategies and operational efficiency. I developed customized solutions that improved client business outcomes, resulting in increased customer satisfaction and retention. My role required adaptability, resourcefulness, and a deep understanding of customer needs and behavior.

Master Of Business Administration - Mba

Bachelor'S Degree

Diploma Of Education