Every organization has a unique story that can engage, inform, and build lasting connections with its audience. With over 5 years of experience in Sales, Operations, and Customer Success, I am passionate about serving as the vital link between brand and consumer, ensuring each interaction delivers measurable business value and fosters long-term loyalty.I specialize in helping customers find tailored solutions to their specific needs, using a data-driven approach to generate insights that resolve concerns and drive continuous improvement. My experience leading a team of 35 at Thrillophilia.com, where we managed customer support, branding, and escalation management, has equipped me with the expertise to excel in customer success roles.Currently, I’m a Sales Manager at a leading telecommunications company in Canada, where I continue to build on my strengths in customer relationship management, data analysis, and strategic growth. I’m eager to bring this expertise into a Customer Success Manager role, driving impactful results by blending customer-centric strategies with operational excellence.
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Co-FounderMedtravel.AiVancouver, Bc, Ca
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Marketing Manager Of Sales And OperationsWirelesswave / Wave Sans Fil Jan 2023 - PresentVancouver, British Columbia, CanadaAs a Sales Manager at Wireless Wave, I lead a high-performing team to exceed sales targets while maintaining a strong focus on customer satisfaction and retention. I implement customer feedback loops, driving continuous improvement and fostering long-term client relationships. By leveraging CRM tools like Salesforce, I analyze customer data to tailor sales strategies, resulting in significant growth in repeat business. My role also involves training and mentoring team members in best practices for customer engagement and relationship management. -
Marketing And Operations SupervisorThrillophilia.Com Jul 2020 - Dec 2022Jaipur, Rajasthan, IndiaAs the Operations Supervisor at Thrillophilia, I managed a team of 35, overseeing customer support, branding, and escalation management. I spearheaded initiatives that improved customer satisfaction, leading to a significant increase in positive feedback. My expertise in tools like Freshdesk, Airtable, and Exotel enabled me to optimize operations, enhancing the customer journey and ensuring high service quality. My role involved providing data-driven insights to upper management, driving strategic improvements that elevated overall customer delight. -
Marketing Operations ConsultantHost Your Dost Sep 2018 - Jul 2020IndiaAs a Freelance Customer Success Consultant at Host your Dost, I provided tailored consultancy services to small businesses, focusing on enhancing customer engagement strategies and operational efficiency. I developed customized solutions that improved client business outcomes, resulting in increased customer satisfaction and retention. My role required adaptability, resourcefulness, and a deep understanding of customer needs and behavior.
Mukul Arora Education Details
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Master Of Business Administration - Mba -
Bachelor'S Degree -
Diploma Of Education
Frequently Asked Questions about Mukul Arora
What company does Mukul Arora work for?
Mukul Arora works for Medtravel.ai
What is Mukul Arora's role at the current company?
Mukul Arora's current role is Co-Founder.
What schools did Mukul Arora attend?
Mukul Arora attended University Canada West, Lovely Professional University, Western Sydney University.
Who are Mukul Arora's colleagues?
Mukul Arora's colleagues are Utsav Patel, Dawson Liboon, Ahmad Abdul, Shayla Coole, Raihan Kabir Fahim, Noah Najcler, Kevin Patel.
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Mukul Arora
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Mukul Arora
Logistics And Billing Administrator At Gfl Environmental.Greater Vancouver Metropolitan Area -
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