Mukul Batra Email & Phone Number

• Provided desktop support for computer hardware, memory, and software issues, ensuring minimal downtime and smooth operations for end-users• Managed Windows 10 OS installations, troubleshooting, and updates, ensuring seamless performance and optimal system security• Configured and troubleshooted Office 365 applications, including Outlook, MS Teams, OneDrive, handling common mailbox and distribution list (DL) issues• Set up and maintained VPNs (Virtual Private Networks), resolving basic network-related issues to ensure secure access for remote users• Administered Active Directory Global Access Management, including user account setups, permissions, and password resets• Utilized MDM (Mobile Device Management) Intune for mobile device configuration and management• Conducted Windows Server patching and coordinated SCCM (System Center Configuration Manager) for system updates and security compliance• Handled incident management and vendor management through ITSM (IT Service Management) tools to ensure timely issue resolution• Supported printer installation, configuration, and troubleshooting, ensuring smooth operations for networked and standalone printers.• Delivered desktop support for hardware, memory, and software issues, minimizing downtime and ensuring efficient end-user operations.• Administered Windows 10: Executed installations, managed troubleshooting, and applied updates to ensure system performance and security• Handled Office 365 Configuration: Addressed and resolved issues with Outlook, MS Teams, and OneDrive, including management of common mailboxes and distribution lists.• Administered Active Directory for global access management, including user account creation, permission management, and password resets.• Performed Windows Server patching and coordinated with SCCM for system updates and to ensure security compliance.