•Installing and maintaining security systems while liaising withcustomers to meet desired expectations.•Hands-on experience with Bosch, arrowhead, paradox alarm systems and camera installations for uniview, dahua including IP and analogue configurations.•Configuring and enhancing the existing systems installed to maintain the operations on latest firmware.•Troubleshooting and installation Mesh repeaters, extenders and enabling network patches to connect and configure… Show more •Installing and maintaining security systems while liaising withcustomers to meet desired expectations.•Hands-on experience with Bosch, arrowhead, paradox alarm systems and camera installations for uniview, dahua including IP and analogue configurations.•Configuring and enhancing the existing systems installed to maintain the operations on latest firmware.•Troubleshooting and installation Mesh repeaters, extenders and enabling network patches to connect and configure compatible application for the security systems and cameras. Show less

•Network Installations and configuring routers to provide customer access to ultra fast fibre broadband & fault findings, troubleshooting through designated equipment and power meters.•Providing customers a valued experience by delivering exceptional customer service while being focused to deliver time sensitive tasks.•Rapport building skills ; to create a smooth feedback loop for research and development purposes for the company.•Being attentive to the details to meet… Show more •Network Installations and configuring routers to provide customer access to ultra fast fibre broadband & fault findings, troubleshooting through designated equipment and power meters.•Providing customers a valued experience by delivering exceptional customer service while being focused to deliver time sensitive tasks.•Rapport building skills ; to create a smooth feedback loop for research and development purposes for the company.•Being attentive to the details to meet the relevant customer needs in terms of the installation requirements.•Keeping a strict control over the stock used for the installation to prevent the financial stress for the company. Show less

•Being a key point of contact; I provided the customer latest available deals, while proactively cross-sell in role.•Managing queries via emails and phone calls to proactively meet the customer needs.•Attentively counting and ordering new stock while tracking the market trends for the store display.•Understanding customer needs to meet the expectations and delivering the desired customer experience.•Ensuring stock levels are well maintained.