Mukul Rajput work email
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Mukul Rajput personal email
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Passionate about delivering excellence in customer support and operations, I thrive on solving complex challenges and optimizing workflows. With extensive experience managing high-volume service tickets, providing technical solutions, and leading cross-functional collaborations, I have consistently driven results that exceed expectations. My expertise in CRM systems (Salesforce, Zendesk, Genesys) and help desk tools empowers me to streamline processes and elevate client satisfaction.As a dedicated problem-solver, I excel in creating knowledge base resources, enhancing operational efficiency, and driving retention through impactful communication. With a proven track record of handling intricate support requests and achieving a 98% resolution rate within SLAs, I aim to transform obstacles into opportunities for growth. If you seek a proactive professional who delivers tangible results and fosters enduring client relationships, let’s connect!#CustomerSupportSpecialist #BusinessOperationsExpert #TechnicalTroubleshooting #CRMManagement #ClientSatisfaction #HelpDeskSolutions #DataDrivenSuccess #ProcessOptimization #TeamCollaboration #ProblemSolver #CustomerServiceExcellence #WorkflowEfficiency #InnovativeSolutions #CustomerRetention #TechSupportPro
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Business SpecialistModo May 2024 - Oct 2024Vancouver, British Columbia, CanadaManaged over 100 active business memberships, ensuring seamless setup and compliance for user agreements.Maintained data integrity for 500+ user records, enhancing reporting accuracy.Spearheaded cross-functional collaborations across 5+ teams, achieving business objectives efficiently.Resolved 95% of service tickets within 48 hours, ensuring client satisfaction through prompt follow-ups. -
Member Care TeamModo Jan 2022 - Oct 2024Vancouver, British Columbia, CanadaDelivered exceptional service for 80+ daily interactions, addressing bookings, billing, and inquiries.Optimized processes to reduce ticket response time by 30%, managing over 2,000 service tickets.Authored 25+ Knowledge Base articles, streamlining responses for common queries.Leveraged CRM tools to maintain a 98% resolution rate within SLAs.
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Covid19 Customer Service RepresentativeFlg Frontline Group Mar 2021 - Nov 2021Vancouver, British Columbia, CanadaGuided 1,000+ residents on COVID-19 regulations and vaccine processes, ensuring public health compliance.Handled 100+ daily calls, resolving scheduling and troubleshooting issues effectively. -
Customer Service RepresentativeBuyatab Online Inc. Nov 2020 - Jan 2021Vancouver, British Columbia, CanadaDelivered 100% satisfaction for 50+ daily customer interactions through prompt resolutions.Verified 200+ transactions, ensuring security and fraud prevention. -
AmbassadorUniversity Of The Fraser Valley May 2018 - Sep 2020Abbotsford, British Columbia, Canada• Guided over 500 potential students through signups and registration processes to deliver smooth onboarding.• Collaborated with teammates to create a positive environment for over 2000 students.• Earned reputation for good attendance and hard work.• Resolved queries raised by new students regarding the university and its campus. -
Administrative AssistantSics Study International Consultancy Services Jan 2017 - Feb 2018Madhya Pradesh, India• Provided customer service along with the highest standard of student-centered administrative support within a busy education office servicing over 50+ Clients/weekly.• Administered office operations, including, but not restricted to, scheduling appointments, answering phones, filing, maintaining records and responding to emails.• Provided executive-level administrative support to senior staff.• Maintained client relationships through weekly customer satisfaction emails and phone calls.• Conducted market surveys and industry studies to identify need and demand for English language and new clientele.
Mukul Rajput Education Details
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Business
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Professional Development
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Business Administration
Frequently Asked Questions about Mukul Rajput
What is Mukul Rajput's role at the current company?
Mukul Rajput's current role is Customer Support & Operations Specialist | Business Solutions Expert | Technical Troubleshooting Professional | CRM & Help Desk Enthusiast | Driving Client Success with Innovative Solutions.
What is Mukul Rajput's email address?
Mukul Rajput's email address is mu****@****ail.com
What schools did Mukul Rajput attend?
Mukul Rajput attended University Of The Fraser Valley, University Of The Fraser Valley, Itm University, Gwalior.
Not the Mukul Rajput you were looking for?
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Mukul Rajput
Mechanical Design Engineer , Solid Works || Autocad || Inventer || Machine Designing || Gd&T || Sheet MetalGurugram -
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Mukul Rajput
Elected Representative, Media And Industry Interaction Cell, Iimu | Iim Udaipur '26 | Dhsgsu '22Sagar -
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