Building the capability to digitally measure & evaluate the impact of philanthropic projects across portfolios like Healthcare, Nutrition, Education, Water & Sanitation, Livelihoods, Social Justice & Inclusion, Environment & Energy, Arts, Crafts & Culture.

Deliver outstanding customer experience by impacting service delivery, across online customer touch points. Key result areas were to – • Articulate business intent & strategy, secure buy in from stakeholders. • Develop inputs - CC data, Voice of customer, Research, Field Inputs etc • Develop a road map of interventions - measure existing baselines, define benchmarks • Transform processes across platforms & systems (internal & partner)

P&L ownership for a portfolio of cloud based services focused on the SME & Enterprise segments. • Mail/messaging, Collaboration • Managed training/ e-learning• Web services (domain, biz mail, shared web hosting) • Biz Apps (CRM, HRMS, recruitment) Market models - Access plans bundled with content, WWW sites, white labelled portals & re seller channels. * Entertainment - Movies, Games, Radio stations, Music etc.* Consumer Apps (Antivirus, PC utilities, Monitoring). * Virtual classrooms offering interactive training programs for enterprise employees. * Live Streaming from religious sites on TVs, PCs & mobiles. * Online education - School revision – Syllabus mapped for Boards Academic boosters – interactive tutorials mapped to curriculum Competitive examinations Career enhancement – improve job related skills

Set up Mobile VAS in Tata Teleservices.

Credit and Risk Manager at HSBC India.

7 years of diverse consumer banking experience. Positions in branch banking, product sales, banking operations, HNW relationships, & consumer lending. Includes a 5 year focus in consumer lending (secured & unsecured) – It spans credit approvals, credit policy & risk management, managing bad loans, lending operations & product development. In India, ANZ Grindlays Bank merged with Standard Chartered Bank in 2000