Mukul Vaid Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

Dundee, Scotland, United Kingdom

Managing an operation consisting of 120 customer support managers and 10 team managers within the Tesco Customer Engagement Centre and solely responsible for my operation's KPI's and other main deliverables. Main job responsibilities include:• Building and maintaining strong relationships with key stakeholders, both internal and external.• Spearheading collaborative projects that involve stakeholders from various departments, ensuring alignment of objectives and seamless communication.• Undertaking HR functions such as hiring & recruiting, conducting disciplinary hearings, absence review meetings etc.• Training, coaching and mentoring colleagues on a daily basis.• Leading the implementation of operational improvement initiatives with clear, tangible deliverables.• Removing barriers and addressing what gets in the way of great performance to improve colleague and customer experience.• Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with company's policies and processes.• Analysing reports and statistics to develop strategies for improving operational efficiency and performance.• Leading the ongoing enhancement of policies, training, processes, and ways of working to improve colleague and customer experiences while reducing workload.• Holding regular conversations with my team, recognizing outstanding performances, and encouraging development and career aspirations.

Aberdeen/Edinburgh

• Assisted the Store Manager in achieving record-breaking sales by implementing effective sales strategies and fostering a cooperative and efficient working environment.• Demonstrated strong leadership skills by effectively managing a team of 40 employees, including 6 deputy managers, ensuring optimal productivity and performance.• Took full responsibility for the store in the absence of the Store Manager, making critical decisions and maintaining consistent store standards.• Developed and implemented comprehensive training programs for all employees, including Store Management-in-training, resulting in a highly skilled and motivated workforce.• Streamlined inventory management processes, reducing wastage and ensuring optimum stock availability.• Prepared detailed sales and employee performance reports on a weekly and monthly basis, providing valuable insights to the Store Manager for strategic decision-making.• Successfully estimated sales and scheduled hours to meet and exceed sales targets, key performance indicators (KPIs), and productivity goals.• Ensured strict adherence to company standard operating procedures (SOPs) and compliance with local trading and licensing laws.• Conducted interviews and selected candidates for sales assistant and deputy manager positions, ensuring the recruitment of qualified and capable individuals.

Abu Dhabi

People Development- Networking, recruiting, hiring, developing and retaining high quality management and associates team to complete the store profile.- Setting annual goals, administering performance reviews and developing all direct reports through effective succession planning.- Training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering highest level of customer experience.Customer Experience- Executing and achieving an excellent level of customer experience consistently through regular assessments, coaching and follow-up with the team.- Maintaining visibility and leading by example on the sales floor by answering customer questions and supporting in all selling functions.- Implementing all visual merchandising standards, directives, promotions and maintaining overall cleanliness and organisation of the sales floor and the stockroom.Drive Sales + Profitability- Meeting or exceeding profitability expectations for the store in sales, payroll, shrinkage andK PI's.- Developing and reviewing Profit and Loss statements for the store on a monthly basis. Operational Effectiveness- Controlling company's assets through various loss prevention measures.- Executing and complying with all company policies and procedures.

Yas Island, Abu Dhabi (Uae)

• Store Sales and Profitability - Providing leadership that drives total store results with specific ownership for the product life-cycle and merchandise presentation. Supporting growth in sales and service and ensuring maximum productivity, profitability and compliance with company policies and procedures.• Providing highest level of Customer Service – Fostering a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences. Supporting, modelling and enhancing all selling and sales support behaviors to ensure a seamless customer experience.• Best Visual Merchandising standards – Ensuring compelling visual merchandising presentation standards are achieved and maintained. Driving brand guide planning and execution process in partnership with category managers.• Inventory and Stock room Management – Ensuring the stockroom is organized to standard and processes are followed to drive efficient product flow.• Reducing Shrink and Overheads – Supporting development and implementation of store strategy to reduce shrink and overhead costs.• Recruiting, Managing and Coaching staff – Recruiting and training sales associates, conducting associates observations and providing feedback and coaching. Supporting optimization of the labour schedule by ensuring appropriate associate skills and availability.• Health and Safety – Managing all activities related to providing a safe working environment.

Aberdeen, United Kingdom

• Sales and Commercial Focus: Managing department, merchandising stock and monitoring sales figures, carrying out competitive and performance analysis in order to increase the profitability of the department whilst ensuring Cash and Staff handling compliance and legislation, optimizing customer focus and understanding Primark’s Corporate Social Responsibility. Assisting Operations and customer service teams to achieve their budget for the year. Building and maintaining relationships with the regular customers by using various CRM techniques.• People Management: Being fully responsible for managing the team of 25 – 35 Sales Assistants on a shift. Accountable for training and development of the staff including induction, disciplinary procedures and promoting team work. Liaise with senior management team for overtime planning and payroll management.• Inventory Management: Responsible for maintaining appropriate level of stock on the shop floor promoting best sellers and appropriately pricing other stock. Accountable for organizing regular stock checks followed by reporting to the management.• Security, Health and Safety: Directly responsible for maintaining security of Cash Registers, Keys, Passcodes at all times. Following company policies in reporting any staff and/or customer theft. Responsible for ensuring a safe and secure work environment for the staff at all times.• Customer Service: Ensuring that customers are receiving an excellent level of service by all our staff throughout the day. Promptly dealing with any service recovery issues and building long term relationships with our suppliers. Paying great attention to detail, ensuring immaculate level of work done by the team and always seeking to improve further.• Providing ideas and suggestions to the senior management to help them forming the business and marketing strategies in order to increase the profitability of the company.

Dehradun, India

• Finalizing several deals of our company with local service providers and stores.• Supervising and managing a team of 15 sales representatives for 2 years.• Was responsible for Both B2B and B2C marketing for our product range.• Determining the sales targets for the team whilst ensuring that those are achieved on time.• Assisting senior managers in preparing quarterly and yearly budgets.• Preparing various financial reports.

Master Of Business Administration (Mba), Marketing

Modules: Consumer Behaviour, Industrial Marketing, Marketing Communications, Strategic Marketing, Entrepreneurship Development, Operations.

Bachelor'S Degree, Business Administration And Hotel Management