Mukund Kumar Email & Phone Number

• Played instrumental role in driving the development of a web application that served as a comprehensive resource hub for Accenture Operations sales teams, providing them with easy access to the latest and most relevant sales assets, insights, SMAs, support and more to achieve the target to double the revenue in 3 years• Utilized stakeholder feedback to prioritize and manage requirements backlogs, ensuring timely delivery of key features while maintaining focus on overall project goals.• Collaborated with developers and quality assurance analysts to ensure functional specifications were accurately translated into technical designs and testing plans.• Conducted in-depth analysis of business requirements, utilizing techniques such as user story mapping and process flow diagrams to ensure comprehensive coverage of stakeholder needs.• Used multiple third-party integrations in the product, such as SharePoint, WalkMe, Sisense, and Sprinklr, to bring the best content to the sales team and present it in the most appropriate way• Currently contributing to the SynOps Adoption project, in which we are building reports in Power BI to track and measure the productivity and quality of processes followed by employees globally• Received several recognitions and awards from senior management for Client Value Creation and Integrity

Pune, Maharashtra, India

• Took the ownership of different Digital Onboarding Projects and Customer Identity Lifecycle Projects• Supported an Agile Software Development process, worked with cross-functional teams, clients, stakeholders and end users• Configured complex workflows and application logics for Agent Onboarding Application, Customer On boarding and Identity Verification with Agile methodologies• Integrated APIs in the app to connect and verify data from the trusted third-party vendors (Thomson’s Reuters, World Check One, CRM, Experian, Microsoft Dynamics) • Demonstrated success in releasing products that meet and exceed business objectives and experience in presenting technical content to audiences• Developed high performing apps, which achieved an end-to-end (Processing-Verification-Validation) ID processing of 10-15 Seconds• Configured User Identity Lifecycle Process which involved capturing and extracting data from ID images, selfie vs photo on id verification, integration with different bank vendors and systems to do the FATCA, Caution and Judgement, Risk assessment, PEP and other Identity Fraud Checks • Over 50K+/day live IDs processed through different KYC applications in US, Europe, and the Asia regions• Received appreciation from Leadership for driving and delivering these projects end-to-end

Pune, Maharashtra, India

- Acting as the main point of contact between teams and stakeholders.- Defining product features according to customer needs.- Managing and prioritizing product backlog items.- Configuring complex workflows and application logics for various clients.- Constantly coordinating with Development and testing teams.- Keeping customers and stakeholders informed of the status of the product.- Taking complete ownership of the products.

Pune, Maharashtra, India

- Analysed user requirements, performed impact analysis and generated system requirements documents. - Solutions-driven business analyst with experience assisting cross-functional teams in the development, documentation and delivery of process innovations to attain business goals. - Conducted and headed meetings with concerned stakeholders and development teams.