Mukund Mane Email & Phone Number

Pune, Maharashtra, India

• Work Experience: 2 Year 4 monthProject Company: Vodafone UKDuration: 31st January 2022 to Still Date Role: Senior Technical Associate – Program Manager Responsibilities:
• Working for Optus client, to provide Network and Telecom services.
• Understanding Customer Requirement, creating network design plan in coordination with consultant architect and account manager, service orders and managing end to end delivery.
• Conduct service qualification (pre-design) checks and determine the delivery solution to support the End User’s requirements
• Coordinate the activities required to complete any changes to the provisioning of Orders, including coordinating the End User, the Customer and Third Parties.
• Interface with Global customers at various levels to address Requests, Queries, Guidance and SLA performance.

Pune, Maharashtra, India

• Work Experience: 1 Year 1 month Project Company: Avaya Duration: 22 December 2020 to 29 January 2022 Role: Senior Associate – Order Management.
• Working for Avaya to provide Avaya Professional Services like IP Phones and Software Services to their clients.
• Avaya Ones sources application using for the Tickets details and as per that we contact with requestor.
• We Setup more applications like – Communication Manager, High ability Server, Avaya Diagnostic Servers, Session & System Manager, Network Readiness Assessment, Avaya Aura Media Server.
• Checking the Network details – VOIP – Voice over IP and VVOIP – Video Voice over IP.
• LSP – Local Survivable Process and ESS – Enterprise Survivable Process.

Pune, Maharashtra, India

• Work Experience: 1 Year 09 monthProject Company: AT&T ( Amdocs )Duration: 15 November 2018 to 30 June 2020 Role: Product Support Engineer Responsibilities:
• Experience on customer service profile in Amdocs LTD for US client in Order manager and telecom process.
• Interact with customer to resolve queries
• Provide services to the customer as per requirement like TN allocation, Internet speed, IP TV, Dish TV.
• Working with applications. CRM, SDP, PST, BBNMS, Ovals, WMT, EM.
• Experience to work on the ticketing tools.

India

• Work Experience: 3 Year 11 monthProject Company: Telstra Duration: 16 December 2014 to 15 November 2018 Role: Senior Technical Process ExecutiveResponsibilities:
• Addressing client’s queries via e-mail. Handled L1 & L2 escalations for support. Processed.
• Provide L1 and L2 troubleshooting of all the software application and hardware devices.
• Using Remedy and ITSM to create tickets and dispatch unresolved issues to relevant level 2ND Level teams and also follow up on them on a daily basis.
• Used all latest MS Exchange tools to keep transparency in resolution with all standard templates and guideline.
• Resolved customer complaints, took preventive measures to avert future complaints, and clearly documented.