Mukund Vijay.H Email and Phone Number

Roles and Responsibilities: Understanding the issue and sharing clarification on application. Inspecting the errors in staging, testing, production and live environments. Creating and customizing database for new clients. Analyzing the data of reported issues. Determining priority and providing data fix for bugs. Releasing latest versions of application to clients. Migrating data from various applications. Integrating with other applications using APIs.

Roles and Responsibilities : Handling level 2 client concerns to analyze and resolve the root cause of the problem. Responding and assisting customer queries by forwarding requirements to develop the services offered and providing information and directions to customers. Handled internal operations to improve the quality of service. Establishing contact and regular follow-up with B2B and B2C customers. Analyze performance data to look at stages for maintaining… Show more Roles and Responsibilities : Handling level 2 client concerns to analyze and resolve the root cause of the problem. Responding and assisting customer queries by forwarding requirements to develop the services offered and providing information and directions to customers. Handled internal operations to improve the quality of service. Establishing contact and regular follow-up with B2B and B2C customers. Analyze performance data to look at stages for maintaining performance. Delivering solutions to customer concerns with empathy in accordance to company policies. Documenting and reporting the performance and analyzing with past for corrective actions Maintaining customer data securely and taking actions on violations. Liaise with senior management to determine training needs and conduct training sessions. Handling the day to day operations and troubleshooting customer queries. Building strong relationships with customers and leveraging to achieve set outcomes. Show less

Roles and Responsibilities : Building contacts with AEC contractors to create new leads for business opportunities. Responsible for the new project intakes and prospecting client database. Evaluating and adjusting the workforce to ensure completion of project adhering to projected timeline also ensuring to maintain the standards and bottom line expenditure. Organizing meetings with senior management and clients. Monitored customer satisfaction in all aspects of company… Show more Roles and Responsibilities : Building contacts with AEC contractors to create new leads for business opportunities. Responsible for the new project intakes and prospecting client database. Evaluating and adjusting the workforce to ensure completion of project adhering to projected timeline also ensuring to maintain the standards and bottom line expenditure. Organizing meetings with senior management and clients. Monitored customer satisfaction in all aspects of company products and services. Assisted in problem solving and brainstorming sessions to arising concerns. Deputed in onsite to represent as sub-contractor to coordinate activities with client on site. Suggested new process and made changes in existing process and activities. Supervising employees and providing additional training and coaching to ensure completion of tasks.. Managing the logs, database of project and manpower involved in service. Worked in human resource allocation and project planning and served as point of contact for customer for maintaining client relationship. Show less