Mukund Joshi
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Mukund Joshi Email & Phone Number

Sr Director and Head of Customer Support at Atlassian
Location: Bengaluru, Karnataka, India 9 work roles 2 schools
1 work email found @vmware.com 6 phones found area 984, 347, 804, 646, and 650 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 6 phones

Work email m****@vmware.com
Direct phone (984) ***-****
LinkedIn Profile matched
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Current company
Atlassian
Role
Sr Director and Head of Customer Support
Location
Bengaluru, Karnataka, India
Company size
17621 employees

Who is Mukund Joshi? Overview

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Quick answer

Mukund Joshi is listed as Sr Director and Head of Customer Support at Atlassian, a company with 17621 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at vmware.com, phone signal with area code 984, 347, 804, 646, 650, and a matched LinkedIn profile for Mukund Joshi.

Mukund Joshi previously worked as Sr Director and Head of Customer Support, SMB at Atlassian and Head of Customer Support & Services - SMB at Atlassian. Mukund Joshi holds Mba, Marketing from National Institute Of Management.

Company email context

Email format at Atlassian

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{first}{last}@vmware.com
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Profile bio

About Mukund Joshi

With over 20 years of experience in product and service organizations, I am a result-oriented and customer-centric support & services professional. I currently lead the global customer support team for the SMB segment at Atlassian, a leading software company that provides innovative solutions for teamwork and collaboration.As part of the Atlassian Leadership Group, I am responsible for building and executing strategies that balance customer satisfaction and operational efficiency, while preparing the support team for the future challenges and opportunities. I also represent the India region at the company level, driving leadership development, performance culture, and change management initiatives. My core competencies include enterprise technical and consumer support, outsourced contact center management, customer relationship management, people management, and technical support. I am passionate about developing people, enhancing skills, and delivering value to customers and stakeholders.

Listed skills include Outsourcing, Service Level Agreements, Customer Support, Vmware, and 25 others.

Current workplace

Mukund Joshi's current company

Company context helps verify the profile and gives searchers a useful next step.

Atlassian
Atlassian
Sr Director and Head of Customer Support
Bengaluru, KA, IN
Website
atlassian.com
Employees
17621
AeroLeads page
Company profile
View company profile Email format
9 roles

Mukund Joshi work experience

A career timeline built from the work history available for this profile.

Sr Director And Head Of Customer Support

Atlassian

Bengaluru, KA, IN

Sr Director And Head Of Customer Support, Smb

Current
Atlassian

Sydney, NSW, AU

Part of the Atlassian Leadership Group - building global strategies to solve interesting set of challenges driven by the economics of managing support teams in this day and age. An important part of this effort is to bring the right balance between customer centricity and efficiency. I am heads down thinking about how we support our customers tomorrow and.

Oct 2023 - Present

Head Of Customer Support & Services - Smb

Atlassian

Sydney, NSW, AU

Envisioned the growth and optimised product support teams across 6 countries covering 3 regions with strong commitment to elevate Customer Experience sentiment for an emerging product in the ITSM space. Deliverables included:- End to End operations management with commitment to drive efficiency gains within the business.- Owned people development.

May 2018 - Oct 2023

Head Of Support & Operations

Digitalocean

New York, NY, US

As Head of Support Operations [Director] at DigitalOcean, built the India Operations and instituted the Customer Success function for APAC. Key deliverables included:- Lead APAC and APJ support- Manage and grow relationships with top accounts in the region [Customer Success]- Drive adoption and decrease Churn rate [Customer Success]- Set up Support.

May 2017 - Apr 2018

Director Customer Support

Vmware

Palo Alto, CA, US

  • A global role involved in leading Technical & non-technical teams worldwide and manage service delivery operations. Key highlights included successfully delivering results on Customer Experience and improving trend on.
  • Initiated projects to improve end to end Customer Experience and promote Ease of doing business
  • Launched people focus programs focusing on professional development and skill enhancement as a result coming from the VOE surveys
  • Outsourcing – key decision maker in outsourcing business for front line support. Current outsourcing model is saving significant support costs. This is almost $2 million business
  • Conceptualized a self-service / self-help workflow in the vmware.com support website to deliver self-help options for our customers to reduce customer contacts that has a direct impact on support costs
  • A key partner for India Sales & Professional Services team for solution delivery and bringing various support offerings enabling an overall solution for the customer
Jun 2016 - May 2017

Senior Manager - Customer Support

Vmware

Palo Alto, CA, US

Leader of APAC and ASEAN region for Customer Support and directly responsible for - - Overall Customer Experience- Escalations- Call Centre Operations and Vendor Management - People development

Nov 2012 - Jun 2016

Manager - Customer Service

Vmware

Palo Alto, CA, US

Manage service delivery and performance for all of non-technical front line customer facing groups in Bangalore, India

Oct 2009 - Oct 2012

Sr. Manager - Operations

E4E Business Solutions

Solely responsible for program/service delivery management (voice & non-voice) for large technology companies in Consumer and Enterprise Technical support space. Responsibilities included:-- CSAT - Service Delivery- People management (managed programs over 150+ FTE's)- Account Management (single point of contact for all client escalations)

Apr 2007 - Sep 2009

Manager - Operations

E4E Business Solutions

Grew up the ladder within the organization from eCustomer Consultant in 2001 to a Manager in 2006. In this journey, played roles of a Team Leader and Assistant Manager of Operations. As Manager Operations - Managed Citibank help desk on the business of HELOC. The program required a lot of adherence to the bank’s compliance apart from their stringent.

May 2001 - Apr 2007
Team & coworkers

Colleagues at Atlassian

Other employees you can reach at atlassian.com. View company contacts for 17621 employees →

DS Dinesh Singh Dinesh Singh Colleague at AtlassianGurugram, Haryana, India, India View → ET Emily Ton Emily Ton Colleague at AtlassianBerkeley, California, United States, United States View → ÁD Álvaro Das Mercês Álvaro Das Mercês Colleague at AtlassianGreater Sydney Area, Australia View → RA Rehan Arora Rehan Arora Colleague at AtlassianPune, Maharashtra, India, India View → KS Kalaivani Senthilkumar Kalaivani Senthilkumar Colleague at AtlassianSalem, Tamil Nadu, India, India View → AR Abdur Rahim Abdur Rahim Colleague at AtlassianDhaka, Dhaka, Bangladesh, Bangladesh View → YN Yang Naval Yang Naval Colleague at AtlassianMetro Manila, National Capital Region, Philippines, Philippines View → AM Arnaud Moret Arnaud Moret Colleague at AtlassianPerth, Western Australia, Australia, Australia View → SL Santosh Lakkanagaon Santosh Lakkanagaon Colleague at AtlassianBengaluru, Karnataka, India, India View → AM Akash Manhas Akash Manhas Colleague at AtlassianAmritsar, Punjab, India, India View →
2 education records

Mukund Joshi education

Mba, Marketing

National Institute Of Management

Bba, Marketing

Sikkim Manipal University - Distance Education
FAQ

Frequently asked questions about Mukund Joshi

Quick answers generated from the profile data available on this page.

What company does Mukund Joshi work for?

Mukund Joshi works for Atlassian.

What is Mukund Joshi's role at Atlassian?

Mukund Joshi is listed as Sr Director and Head of Customer Support at Atlassian.

What is Mukund Joshi's email address?

AeroLeads has found 1 work email signal at @vmware.com for Mukund Joshi at Atlassian.

What is Mukund Joshi's phone number?

AeroLeads has found 6 phone signal(s) with area code 984, 347, 804, 646, 650 for Mukund Joshi at Atlassian.

Where is Mukund Joshi based?

Mukund Joshi is based in Bengaluru, Karnataka, India while working with Atlassian.

What companies has Mukund Joshi worked for?

Mukund Joshi has worked for Atlassian, Digitalocean, Vmware, and E4E Business Solutions.

Who are Mukund Joshi's colleagues at Atlassian?

Mukund Joshi's colleagues at Atlassian include Dinesh Singh, Emily Ton, Álvaro Das Mercês, Rehan Arora, and Kalaivani Senthilkumar.

How can I contact Mukund Joshi?

You can use AeroLeads to view verified contact signals for Mukund Joshi at Atlassian, including work email, phone, and LinkedIn data when available.

What schools did Mukund Joshi attend?

Mukund Joshi holds Mba, Marketing from National Institute Of Management.

What skills is Mukund Joshi known for?

Mukund Joshi is listed with skills including Outsourcing, Service Level Agreements, Customer Support, Vmware, Crm, Team Management, Vendor Management, and Call Center.

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