Mukund Singh Email & Phone Number

Boston, Ma, Us

Spearheaded all product implementations in APAC.Managed customer relationships and overall P&L for professional services in APAC.Developed strategic partnerships with consulting firms.Provided guidance as a Subject Matter Expert.Monitored and controlled quality management processes.Leadership Impact: Successfully led and motivated a team towards growth and success, fostering a culture of excellence and innovation.

New Delhi, New Delhi, In

Boston, Massachusetts, Us

As the Engagement lead for all accounts in APAC led all accounts from a strategic and growth perspective. As Director of Delivery for all APAC projects oversee and leads teams to ensure the successful and timely delivery of projects for clients. Manage schedules, finances, and project change requests, addressing potential issues and risks. The role involves making personnel decisions, meeting revenue targets, and serving as a point of escalation for both project-related activities and customer concerns. Additionally, the Director reports project results to CXO level leadership, manages project scope and changes, and contributes to the development of the Delivery practice.

Noida, Uttar Pradesh, In

► Spearheading new business opportunities in new geographies via sales, building new capabilities and strategic tie ups ► Preparing project schedules and monitoring projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure timely execution of projects► Spearheading product vision, product road mapping and lifecycle management across various engagements including value proposition and functionality, product strategy elements (domain, business cases, pricing, buy / build / partner direction), product release and training► Preparing proposals, delivering business presentations to clients and handling resource planning, effort estimation, tracking & risk management► Delivering complete portfolio of projects including cost budgeting, planning and execution of programs, providing inputs on the project strategy, budget, policies and major issue resolutions► Monitoring project progress and outstanding issues, guiding teams technically to ensure the quality and timeliness of the deliverables, reporting on the project’s progress and escalating issues► Developing competency among the team members, conducting interviews to recruit the right talent and developing employee competency

Noida, Uttar Pradesh, In

Boston, Massachusetts, Us

Enterprise and IT Architect providing leadership experience in designing innovative business solutions using Duck Creek Insurance Suite for Property & Casualty Insurance clients in both the Europe and North America. Skilled in cloud computing, information management, application development, and virtualization. Demonstrated mastery in evaluating requirements for business application integration and service activation. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence.

Boston, Massachusetts, Us

• Responsible for claims operations for Ace Private Risk Services across North America and Europe. • Responsible for planning, scheduling and prioritization of IT projects worth $500,000 for defects and enhancements enhancement of insurance claims systems. This includes estimation, cost benefit analysis, prioritization and implementation planning along with business users. • Reduced the reported incidents of severity 1 and severity 2 defects by over 50 percent by studying trends and help indemnification of issues and resolution planning.• Moved the account towards 100% automated reporting hence increasing resource efficiency & reducing maintenance costs.

Boston, Massachusetts, Us

• Responsible for global claims operations for Ace Insurance across Asia Pacific and Europe . • Client relationship management –managing relationships with operational client personnel – those directly involved with the client’s presence • Business Development – responsible for building a portfolio - driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle: Prospect-Evaluate-Propose-Close. This involves identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance. • Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations. • Client delivery assurance – assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit • Create value and differentiated propositions/ solutions in response to RFIs/ RFPs • Do client presentations, due diligence and transitioning activities in new engagements • Translate business and system needs into technical system solutions. • Manage a portfolio of accounts to meet agreed revenue targets • Provide necessary input for building future alliances with relevant product vendors • Account Planning and Governance - completely responsible for all Client Management processes – Plan-Sell-Deliver-Manage. • Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed • Pre-sales proposal support for new business development outside of account scope

Boston, Massachusetts, Us

• Delivered a new claim system for the WCB by upgrading and enhancing Claims systems through an initiative valued at $4million leading to an increase in process efficiency.• Was responsible for planning and execution of all phases of the project lifecycle, leading to successful implementation 8 months under budget and on- schedule.

Boston, Massachusetts, Us

• Delivered a new claim system for the Ace Private Risk Services by upgrading and enhancing. The project was a 3.5 million dollar upgrade projects. Resulted in a more robust system which allowed seamless integration with other systems. Also required a 30% less support staff for maintenance. • Was responsible for planning and execution of all phases of the project lifecycle, leading to successful implementation 8 months under budget and on- schedule. This was instrumental in Accenture winning the application maintenance contract for 600,000 dollar .

Boston, Massachusetts, Us

• Moved projects from Chennia to Mumbai in order to reduce engagement operating cost by co-locating all projects for the client. This led to an overall reduction of 15% operating cost for projects attributed to reduction on duplication of infrastructure and resources. • Was responsible for planning and execution of all phases of the project lifecycle, leading to successful implementation 8 months under budget and on- schedule.

Boston, Massachusetts, Us

• Helped deliver a $10 MM archival solution for the client by evaluating Third Party Enterprise products and choosing the optimal one.• Helped design and deliver all the changes required for client to report to the US federal agency which administers Medicare, Medicaid, and the State Children's Health Insurance Program.

Boston, Massachusetts, Us

• Oversaw all aspects of requirements, design and integration with Accenture’s product in the capacity of Chief Technical Architect. Helped design and develop custom integration endpoints for the client leading to an optimal technical solution

Boston, Massachusetts, Us

• Contributed to the development enabling Accenture deliver a full product and business transformation project of over 9 million dollars.• Team member for designing and delivering a supply chain management capability for the client .This had a $600,000 investment by the client and resulted in $2 MM profit at the end of 2 years.

Master Of Computer Applications - Mca

Master Of Computer Applications - Mca, Computer Software Engineering

Bachelor In Economics, Business/Managerial Economics

Education record