Handling sales for Performance & lifestyle cars..

- Lead front-end sales and allied services to deliver exceptional customer service.- Structure the leads generated by marketing teams towards converting them into quality sales. - Managing the leads and their regular follow ups through the BMW portal. Generating leads through customer references, attending BMW Events and Mall activities. Additionally, categorize the leads as Hot+, hot, warm, and cold stages for faster closures and quality sales.- Responsible for achieving profitability for the business and generating margins for the organization from sales. - Responsible to achieve sales targets with retained gross margins on units and maximize the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales while maintaining expected standards on CSV & NPS throughout the customer journey.-Meeting various business channels to generate potential sale inquiries and building excellent client relationships for future sales.-Attending walk-in clients, providing test drives, understanding customer requisites by doing a need-based analysis and accelerating their decision to convert into potential sales by providing a 5-step product demonstration.- Manage events organized by the dealership, to build customer relations and help boost sales.- Lead corporate tie-ups to build sustainable business sales channels.- Demonstrate extensive product knowledge to support sales and after-sales customer relationships.- Responsible for knowledge transfer to peers and subordinates.- Manage new car model launch training and events. Achievements - Top sales achiever for the past 4 years for the dealership throughout the country.- Over achieved 30% more targets than the set goals for the year.- Certified BMW Sales consultant, for a global sales program run by BMW- Achieved 2nd sales position for a pan country championship challenge run by BMW- Achieved 95% NPS Score throughout the tenure at BMW Navnit Motors- Top achiever pan India -2021 for BMW FS program

- Responsible for front-end sales online marketplace as a supervisor throughout the country- Manager customer sales cycle, ensure optimum customer service- Build customer relationships for a rich sales experience for the customer- Create vendor, dealer and after-sales service relationships to offer a wide variety of products to customers- Create and manage leads through multiple contact channels to convert to quality sales for the organization- Part of the founding member's group manage multiple departments to ensure the smooth fucntioning of the business- Expand business footprint to new markets within the countryAchievements - Successful in reducing customer escalations rate from 12% to 3%- Created business presence by expanding in 3 major metro cities in a record time of 6 months- Created a multi-vendor sales channel to help boost sales in tier 2 regions in India, where physical offices were not present.- Hired great talent, trained & supervised them to create a strong business environment.- Given an extra responsibility as Sales Head, due to consistently high sales performance for the business.

- Responsible for customer retention with exceptional customer services and upsell techniques.- Manager telecom customer life cycle, ensure customer queries are answered- Build customer relationships for improved customer retention rate for the business.- Create business processes and supervise peers for alignment with business process requirements.Achievements - Awarded for achieving the highest NPS Score throughout all departments.- Achieved exceptional NPS score of 42% as opposed to the target of 2% for Q1 2014.- Exceded customer retention target by 5% of goal in Apr 2014.- Successful in achieving upselling upgrades target by 10% to set goal in Apr 2014.

- Responsible for customer service, answering customer queries in real time, and managing customer escalations.- Lead the team to manage and develop associates to deliver exceptional customer service.- Manage client SLA to achieve consistent performance month on month.- Responsible for coaching the team members to get them up the learning curve.- Manage team activities to help keep the team morale high to ensure high employee satisfaction.- Laison with onshore client counterparts and management teams to bridge the communications within the organizationAchievements - Awarded a trophy by the CEO of the company for best performance for the year 07 - 08.- Awarded best team coach for the year 2010, across all offices throughout the country.- Due to consistent high performance, had been chosen to visit the UK at client locations for training and transition of business processes.- Awarded Serco Star (f.k.a Intelenet Global Service) for Q1 2012, top performer amongst 25000 employees.- Awarded best team coach for the year 2012, with the highest score on customer satisfaction.- Given the deep understanding of the business, was given extra responsibility to be a subject matter expert for process quality which included evaluating customer satisfaction rates and processes for multi geographical sites.