Dave Mulcahy

Dave Mulcahy Email and Phone Number

Service Delivery Director at SISK Group @ SISK Group
Ireland
Dave Mulcahy's Location
Ireland, Ireland
Dave Mulcahy's Contact Details
About Dave Mulcahy

I am an accomplished senior service delivery leader with experience in managing large teams across multiple locations and cultures worldwide. I have strong experience in Outsourcing, IT service desk, Infrastructure, Apps, IT Security and IT service management. Key focus areas are IT service delivery, contact center operations, P&L, vendor management, strategic relationship management, innovation and continuous process improvement. I have driven cross functional efficiency & innovation programs at global and local level and work effectively at all levels in an organization. I build effective relationships and deliver customer success in highly changeable and fast-paced environments with strict adherence to ITIL and Lean principles. I have excellent interpersonal communication and organizational skills and have an MSc in Management from UCD Smurfit Business school.

Dave Mulcahy's Current Company Details
SISK Group

Sisk Group

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Service Delivery Director at SISK Group
Ireland
Website:
siskgroup.com
Employees:
196
Dave Mulcahy Work Experience Details
  • Sisk Group
    Sisk Group
    Ireland
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  • Sisk Group
    Service Delivery Director
    Sisk Group Mar 2020 - Present
    Clondalkin, Dublin 22, Ie
    • Director of IT Service Delivery for a leading European Construction firm• Leading a mature IT service delivery team providing high-quality service to ensure maximum stability, availability and reliability of IT infrastructure, Enterprise applications, Service desk and IT Security. • Leading service and vendor management • Accountable for IT Security and Sisk IT's compliance with ISO27001 and Cyber Essentials certification.
    View
  • Zellis
    Service Delivery Director
    Zellis Apr 2019 - Feb 2020
    Bristol, England, Gb
    • Leading a mature customer support outsourcing team of 50 experts providing high-quality managed payroll services for large multinational and Small & Medium enterprise clients.• Implemented new metrics regime to significantly improve the management of the delivery • Lead three-month initiative to deploy pilot for a new offshore standard global delivery model• Lead Ireland HQ relocation to new site in Dublin (IFSC) resulting in significant improvement in employee satisfaction scores
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  • Cognizant
    Director Operations & Delivery
    Cognizant Sep 2017 - Nov 2018
    Teaneck, New Jersey, Us
    • Scaled up and managed Dublin based multi-cultural contact center team of 120 employees delivering AI monitoring services for the Google Duplex application. This was a complex artificial intelligence project focused on automation in the Business Process Outsourcing space for the North American market. • Accountable for the operational readiness of the content monitoring team for the pilot launch, building close client relationships and identifying additional value-add opportunities.
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  • Hewlett Packard Enterprise
    Global Service Delivery Leader / Global Contact Center Automation
    Hewlett Packard Enterprise Jan 2001 - Mar 2017
    Houston, Texas, Us
    I held a number of senior IT service delivery leadership roles at regional and global level across a sixteen-year period in HP’s IT outsourcing service delivery business• Lead IT service desk contact center operations at global level for strategic clients for HP Enterprise services. • Managed the day to day operational delivery of contact center operations, service excellence, 3rd party vendor management, data analytics, innovation and continuous improvement.• Drove a global contact center automation program to reduce operational delivery costs by $90M. • Deployed labour & location strategy, Lean, Innovation & Automation initiatives across large contact centers leading to a reduction in turnaround time for end user incidents by 20%• Extensive operational management experience in all aspects of global multilingual, omni-channel contact center support operations, IT Outsourcing and End user customer support services. • Strong focus on global people leadership, customer satisfaction, team development, client negotiation, relationship management and business partner/Vendor management.• Significant experience in program & project management including robotics process automation, continuous improvement, business transformation, innovation & efficiency.
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  • Ati Technologies (Amd)
    Emea Technical Support Manager
    Ati Technologies (Amd) 1997 - 2000
    Santa Clara, California, Us
    • Start-up and operational management of the new European technical support operation centre servicing ATI (now part of AMD) corporate and consumer customers. • Contribution to sales engagements and at trade shows to support our Sales team. • Member of the global ATI customer support leadership council driving standardization & collaboration across our global service offerings
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  • Gateway
    Manager Tech Support Major Accounts
    Gateway 1995 - 1997
    Irvine, Ca, Us
    • Operational leadership for technical support services to Gateway's corporate and International client base.
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  • Rapc
    Technical Services Manager
    Rapc 1994 - 1995
    • Customer Support Manager responsible for the product set-up, removal and technical support for the large multinational clients of this PC & peripherals rental company. • Technical support at trade shows & exhibitions in large New York convention centers
  • Ncr Corporation
    Technical Service Manager
    Ncr Corporation 1989 - 1994
    Atlanta, Georgia, Us
    • Manager for Central London region, leading a team of Field Support Engineers servicing NCR Mainframe and Retail POS systems
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Dave Mulcahy Skills

It Service Management Service Delivery It Outsourcing Service Desk Call Centers Service Management It Strategy Outsourcing Managed Services Sla Business Analysis Global Client Management Program Management Leadership Call Center Development Call Center Data Center Technological Innovation Automation Contact Center Management Contact Center Operations Contact Center Technology Itil Management It Management It Operations Service Level Agreements Hp Products

Dave Mulcahy Education Details

  • University College Dublin
    University College Dublin
    Msc In Management

Frequently Asked Questions about Dave Mulcahy

What company does Dave Mulcahy work for?

Dave Mulcahy works for Sisk Group

What is Dave Mulcahy's role at the current company?

Dave Mulcahy's current role is Service Delivery Director at SISK Group.

What is Dave Mulcahy's email address?

Dave Mulcahy's email address is dave.mulcahy@hp.com

What schools did Dave Mulcahy attend?

Dave Mulcahy attended University College Dublin.

What are some of Dave Mulcahy's interests?

Dave Mulcahy has interest in Human Rights, Science And Technology, Environment.

What skills is Dave Mulcahy known for?

Dave Mulcahy has skills like It Service Management, Service Delivery, It Outsourcing, Service Desk, Call Centers, Service Management, It Strategy, Outsourcing, Managed Services, Sla, Business Analysis, Global Client Management.

Who are Dave Mulcahy's colleagues?

Dave Mulcahy's colleagues are Martin Gilligan, Trevor Mc Donnell, Martin Wayne, Noel Keane, Ed Penfold, Hasan Demir, George Burnell.

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