As a Cybersecurity Research Assistant at Augusta University, I am pursuing my Bachelor's degree in Cybersecurity and participating in the CyberCorps Scholarship for Service (SFS) program, which prepares me for a career in the public sector. I am passionate about computer hardware and information technology, and I am eager to learn and apply new skills in the field of cybersecurity.Before joining Augusta University, I worked as a Consumer Engagement and Support Lead at TaxSlayer, where I managed customer interactions and team dynamics, resolving agent and customer concerns, and ensuring compliance with company Service Level Agreements (SLAs). I also have food service experience as a Customer Service Representative at Papa Johns, where I received positive feedback from customers, increased sales by upselling and recommending menu items, and maintained a high level of order accuracy. I have developed strong communication, problem-solving, and customer service skills that I can leverage in my future endeavors. My goal is to find my voice in Information Technology, specifically in Cybersecurity, and contribute to the growth and success of the industry. I am always looking for new opportunities to expand my knowledge, network with other professionals, and apply my expertise in cybersecurity. Thank you for visiting my LinkedIn profile, and I look forward to connecting with you!