Tracey Mulder Email & Phone Number

Kirkland, Wa, Us

Atlanta, Georgia, Us

Aspect and Noble are now AlvariaFrom the merger of two leaders in the CX space comes Alvaria. A new global force delivering leading edge customer experience and workforce engagement software as well as cloud services technology solutions.• Maintain the integrity, consistency, and success of the global channel program internally and with Channel Partners• Generate and analyze partner revenue and pipeline reports• Ensure fully designed, managed, documented, and communicated end-to-end programs, policies & procedures from the partner recruitment phase through partner disengagement. • Drive timely communications to channel partners on products, processes, tools and resources through the Channel Partner Community Portal, webinars, newsletters, presentations, and notices.• Work with legal to maintain the business aspects of partner contracts and annual renewals. Lead the contract negotiation process.• Develop and maintain channel program and partner related information and portals for the internal Channel Program portal (for channel teams), for the Channel Partner Community portal (for channel partners) and the for the back-office/internal teams (on Salesforce.com). • Work with marketing and other groups to develop and tailor materials (presentations, collateral, sales tools, system access) to ensure they are partner-friendly and accessible.• Track and report on channel partner sales, market development funds earned on a quarterly basis – by region, by partner.• Maintain and update all channel program documents including contract templates, policies and procedures, partner readiness requirements, licensing agreements, price lists, and contact lists.• Represent channels in cross functional teams related to corporate programs, product launches, special initiatives, and events.• Collaborate with IT on new partner website design, content, assets and site mapping.

Austin, Texas, Us

Analytical/Time Management /Accurate/OrganizedFacilitate candidates through the recruitment processo Time-to-fill metrics tracking large hiring initiativeso Work closely with recruiters and hiring managers to ensure efficiency in the scheduling process.o Coordinate high volume and complex interviews with speed and accuracyo Event planning managing large hiring events at various Oracle sites, including catering, and reserving event space, candidate experience, and ensure hiring managers are provided pertinent information to conduct the interview and stay on schedule throughout the dayo Maintain recruitment applicant tracking system ensuring information is up-to-date (Taleo)o Communicate professionally and maintain a high level of confidentiality at all times both internally and externally with candidates and managemento Create travel accounts for candidate onsite interviews and process candidate post interview expenseso Identify opportunities to improve process within the Talent Advisory Operations Teamo Ability to create and sustain positive relationships with internal and external clients

SUMMIT FINANCIAL SERVICESExecutive Assistant/Office Manager Londonderry, NH 2010 – Present• Perform high level administrative support for financial planner/President• Provided high-level of customer service• Assisted with annual tax preparations• Facilitated annual company audit• Liaison between client and outside fund companies and fund wholesalers• Maintain calendar, arrange conference calls and travel schedule• Review incoming reports from Royal Alliance/Pershing to determine their significance and plan their distribution• Verify accuracy of daily stock transactions, update client mutual fund and Variable Annuity portfolios• Process client redemptions with various fund companies• Created and maintain highly effective organizational filing system resulting in streamlining annual audit• Created and maintain client tax files and streamlined informational process for new tax clients• Read and analyze incoming email and memos and distribute appropriately

TOWN OF WINDHAM NEW HAMPSHIREPlanning Assistant Windham, NH 2008-2010• Performed key administrative support functions for the Town Planning Board, Department Director and Community Planner• Created and maintained Town business database• Prepared timely dissemination of planning board meeting materials, transcribe planning board meeting minutes• Planned and coordinated special business events• Maintained and reconciled developer escrow records, ad hoc research reports as needed

Redmond, Washington, Us

Sr. Global ESPP Program Administrator, HR Redmond, WA 1996-1997• Ensured MS Board and SEC Plan compliance, share issuance and receipt of monies for 60+ subsidiaries• Audited and balanced international ESPP share issuance • Analyzed Microsoft’s stock option reconciliation process and streamlined • Performed new employee ESPP presentations, authored ESPP open enrollment correspondence

Redmond, Washington, Us

Domestic ESPP Program Administrator, HR 1995-1996• Ensured MS Board and SEC Plan compliance• Educated employees on ESPP policies and procedures and tax implications• Coordinated all aspects of ESPP open enrollment from rollout to share issuance• Reconciled monthly ESPP G/L account• Audited, reconciled and streamlined monthly G/L account ($60-$120M) for domestic and international non-qualified stock options

Redmond, Washington, Us

Stock Program Administrator, HR 1994-1995• Responsible for administering Microsoft’s Stock Option Plan, processed and audited voluminous stock option transactions • Reconciled monthly G/L accounts ($60-$120M) for domestic and international non-qualified stock options • Assisted with the implementation of an automated system between Stock Services and broker resulting in time saving procedures

Redmond, Washington, Us

Paralegal Assistant, Law & Corporate Affairs 1992-1994• Provided administrative support to three paralegals including updates on legal draft agreements, boilerplate documents and handled all vendor bankruptcy pleadings

Redmond, Washington, Us

.Revenue Accountant, Finance 1987-1992• A/R, A/P processing, bank statement reconciliation, G/L reconciliations, produced weekly revenue report detailing account balances and projected goals, collaborated with IT department in designing financial billing system

Redmond, Washington, Us

Payroll Assistant, Finance 1987-1987• Prepared bi-monthly payroll using ADP system, performed various aspects of payroll including, expenses, vacation/sick leave updates, holidays, leave of absences, timecard verifications, data entry and customer service

Education record

Education record