Mulindwa Brian Email & Phone Number

Kampala, Central Region, Uganda

• Analyzed new customer processes and procedures required when seeking a service like new registration, sim swap and resubmissions.• Reviewed over 400 customer documents daily supporting customer details mapping and documentation processing and supported the Anti-Money Laundering team by reviewing customer accounts for suspicious financial transactions, • Evaluated customer risk on the network by identifying high volume calls, messaging, and Momo transactions. • Tested, deployed customer journeys in the MTN merchant and customer apps coordinating with teams in IT, Product development, Fraud and Risk & Compliance.• Supported new team members on standard operating procedures, company policies and procedures.

Kampala, Central Region, Uganda

• Support the coordination of technical product strategy, product launch, and growth marketing for MTN Uganda digital services in 6 categories of gaming, messaging(ayoba), music streaming, e-commerce and mobile advertising.• Coordinated the ayoba marketing plan that increased monthly active users on ayoba (African Super App) from 450,000 MAUs to 1.7M users with a 67% average retention rate ranking top OpCo in the entire MTN Group by retention.• Developed and dispersed reports on product functionality, product performance and coordinated sales teams in the field.• Developed and executed copy for marketing materials for digital services including digital artwork, and customer messages.• Supported the execution of branding, digital, ATL and BTL initiatives driving growth of MTN owned OTT products.• Coordinator for teams defining customer journeys, conducted UATs and deploying enhancements in MTN digital services.

Kampala Uganda

• Achieved sales goals and service targets by cultivating and securing new customer relationships.• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of a product.• Researched sales opportunities and possible leads to exceed sales goals and increase profits.• Established and maintained positive relationships with vendors to determine product availability and quality.