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Alan Mullen is listed as Senior Customer Service Manager | Telesales, Business Operations, Complaint Resolution & Team Leadership at Carrington Dean, a company with 27 employees, based in Greater Glasgow Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alan Mullen.
Alan Mullen previously worked as Senior Customer Account Manager at Carrington Dean and Customer Service Manager at Arnold Clark.
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Overall, 16+ years of experience in leading and managing the telesales, dealing with customers and monitoring the business operations with a continued focus on achieving the business targets.15+ years of experience with Arnold Clark in developing, leading and motivating customer service teams for various call centre branches to meet the current and future goals of sales revenue, volumes, market share and profitability. Highly adept at establishing a strong customer-focused brand image for the companies.COMPETENCY HIGHLIGHTS: ✔ Analytical thinking, troubleshooting and problem-solving skills to handle different cases/issues and come up with relevant solutions.✔ Detailed commercial awareness to interpret complex data and understand the pricing and other financial aspects.✔ Consultative approach with effective liaising skills to work with different functions of finance, operations, HR & sales.✔ Excellent verbal and written communication skills to break down complexities and present progress as well as issues to the Management.☑ MY EXPERTISE LIES IN: Client Needs Analysis ● Document Preparation & Checks ● Commercial Awareness ● Customer Calls & Bookings ● Call Listening & Feedback ● Customer Service Index Review ● Pricing & Negotiations ● Mechanical Vehicle Maintenance ● Vehicle Recovery & Finance ● After Sales Service & Repairs ● Data & Statistics Analysis ● Recovery & Insolvency Solutions ● Performance Management ● Strategic Business RelationshipsAn influential leader with developed commercial awareness, I have played a key role in driving sales through focused pricing as well as by providing high standards of customer delivery. My professional journey has been consistently earmarked with the passion for making valuable business contributions and witnessing the plans turn into a reality with positive outcomes.⚑ Rising Star Award at Carrington Dean⚑ Ranked as the Top Customer Account Manager for sales vs conversion at Carrington Dean⚑ Received Customer Service Award in 2019 at Carrington Dean⚑ Achieved 97% pass marks on SAF exam GTG and 96% in FCA approved exam GTG at Arnold Clark✉: akmullen77@gmail.com
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Glasgow, United Kingdom
► Responsible for introducing and bringing in the new business of A.I.B and government-approved debt solutions, i.e. Trust Deed and DAS cases to the business.► Setting daily/ weekly team and self-targets and ensuring the same get achieved as per the management and company’s expectations. ► Attending all weekly meetings as well as Monday central brief to.
Glasgow, United Kingdom
► Responsible for managing and running the daily operations of all the call centre teams, including Director’s office, main call centre and technical centre. Managed 16 members of staff from 3 call centre teams, Technical, Main call centre Customer Services and the Executive office. ► Conducted weekly meetings with the coaches and team leaders to get.
Glasgow, United Kingdom
► Responsible for reviewing technical cases, auditing paperwork, preparing job cards invoices and reviewing images and videos from branch and customers. ► Compiled the technical reports, maintained a log of inbound complaints about the technical department and managed the technical diary as per the pre-defined timelines.► Liaised and worked closely with.
Glasgow, United Kingdom
► Responsible for the pricing for the exchange of vehicles and attacking deals for the sales staff.► Worked on achieving the monthly sales target for new and used cars as well as the Motability target► Assisted the staff on sourcing more business and close the deals with the customers.► Extended support to the sales staff with the new and used model.
Other employees you can reach at carringtondean.com. View company contacts for 27 employees →
Kheryn-Louise Cathro
Colleague at Carrington Dean
Glasgow, Scotland, United Kingdom, United Kingdom
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KM
Karlie Mackenzie
Colleague at Carrington Dean
United Kingdom, United Kingdom
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LK
Lauren Keane
Colleague at Carrington Dean
Paisley, Scotland, United Kingdom, United Kingdom
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CE
Chris Evans
Colleague at Carrington Dean
Sheffield, England, United Kingdom, United Kingdom
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SS
Sara Shepherd
Colleague at Carrington Dean
Greater Glasgow Area, United Kingdom
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CD
Chloe Dean
Colleague at Carrington Dean
United Kingdom, United Kingdom
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KM
Kenneth Mccallum
Colleague at Carrington Dean
Cambuslang, Scotland, United Kingdom, United Kingdom
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RE
Raymond Erskine
Colleague at Carrington Dean
Hamilton, Scotland, United Kingdom, United Kingdom
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CM
Chris Martin
Colleague at Carrington Dean
Glasgow, Scotland, United Kingdom, United Kingdom
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LF
Lesley Fife
Colleague at Carrington Dean
Glasgow, Scotland, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Alan Mullen works for Carrington Dean.
Alan Mullen is listed as Senior Customer Service Manager | Telesales, Business Operations, Complaint Resolution & Team Leadership at Carrington Dean.
Alan Mullen is based in Greater Glasgow Area, United Kingdom, United Kingdom while working with Carrington Dean.
Alan Mullen has worked for Carrington Dean and Arnold Clark.
Alan Mullen's colleagues at Carrington Dean include Kheryn-Louise Cathro, Karlie Mackenzie, Lauren Keane, Chris Evans, and Sara Shepherd.
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