Jeffrey Mullen Email & Phone Number

Cedar Rapids, Iowa

Common software platform

Cedar Rapids, Iowa Area

Responsible for maintaining and releasing software platforms across the Intermec\​Honeywell Mobile product line with primary focus on OS and device drivers on Windows and Windows Mobile base devices.Product responsibilities - CN3, CN4, CN70, CK70, CK60, CK3, CV60, CV61, CV30, CV30, CN51.• Design, implement and verify software changes to embedded device drivers and applications.• Cross functional team lead to resolve hardware and software issues.• Regularly resolve complex customer issues that result in multiple millions of dollars in sales annually.• Created reliable method to field upgrade devices for a large corporate customer.• Interact with management, sales, engineers, partners, product support, marketing and customers worldwide.• Use many hardware a software tools to determine root cause of customer issues and provide resolutions in short time frames.• Consistently a company top performer providing solutions to customer issues.• Engineering Customer Satisfaction of the year recipient 2009 with multiple other nominations.• Collaborate with new product development to leverage lessons learned in to future designs.• Hosted training sessions for the field teams on software development and debugging.• Architected and maintained software tools to debug issues. Created a virtual memory tracking tool, Battery monitors, debug logging, device configuration and reporting tools.• Invented a debugging product to attach to mobile devices and log serial debug.• Honeywell Green Belt Design for Six Sigma 2015.• Mentored many engineers though out the course of my career.

Cedar Rapids, Iowa Area

Supported Platforms Mobile devicesProducts(600, 6110, 6200, 6220, 6400, 700, 720, CN3, CN4, CK60, CV30) and peripherals.Full Screen \​ Vehicle mount devices(CV60, CV30)Responsible sustaining engineering on DOS, Windows and Windows Mobile\​PPC, device drivers applications and utilities.• Kernel Level Debugging• Field Support• Product Support • Direct Customer Support• Project Managing 802.11 supplicant development.

Baltimore, Maryland Area

Responsible for customer requirements, management and relations• Collecting customer requirements for application development • Determining hardware requirements for new field solutions.• Install hardware and software at customer locations.• Customer problem triage and resolution.• Technical enablement during sales calls.• Presidents Club Award winner for outstanding sales.

Cedar Rapids, Iowa Area

Responsible for testing handheld custom route accounting software.• Development\​Implementation of test plans for custom software.• Implementation of Automated testing using Autotester.• Development of tools to support Automated testing.• Conference presenter at Autotester user group on tools and scripting techniques I developed.• Demo applications developer for new hardware platforms.• Test Development Lead for C++ libraries.• Initiator of white box testing to develop test cases and find software defects.• Working with customers to implement toolkits and understand API's for mobile device.