As part of the Terex Corporation, Genie manufactures work lifts and platforms used in construction, maintenance, warehouse stocking, and equipment installation. The Brand promise "Quality By Design" reflects the Genie history and a commitment to delivering high quality, well-designed solutions for superior jobsite productivity. It also highlights the brand's focus on manufacturing products that are cost-effective and make business sense to own and operate.Responsibilities… Show more As part of the Terex Corporation, Genie manufactures work lifts and platforms used in construction, maintenance, warehouse stocking, and equipment installation. The Brand promise "Quality By Design" reflects the Genie history and a commitment to delivering high quality, well-designed solutions for superior jobsite productivity. It also highlights the brand's focus on manufacturing products that are cost-effective and make business sense to own and operate.Responsibilities include:Develop the Genie spare parts sales activity and ensure continuous business growth in the central EMEA region (GAS + France). Manage B2B accounts on every relevant topic in the aforesaid region. Coordinate development efforts with other business functions such as machine sales, marketing, service and operations. Preside at tradeshows, coordinating business development and educational activities with assigned customers and contacts. Show less

Created in 2001, EKOI quickly became a leader in France and a major player on the European cycling equipment market. Many product innovations were realised thanks to sponsorship and partnership with the best teams and professional athletes. In 2008 the brand became a pioneer of direct sales on the internet by eliminating intermediaries in order to offer products with an unrivalled price/quality ratio. A logical and vital element of the EKOI strategy to make cycling equipment more readily… Show more Created in 2001, EKOI quickly became a leader in France and a major player on the European cycling equipment market. Many product innovations were realised thanks to sponsorship and partnership with the best teams and professional athletes. In 2008 the brand became a pioneer of direct sales on the internet by eliminating intermediaries in order to offer products with an unrivalled price/quality ratio. A logical and vital element of the EKOI strategy to make cycling equipment more readily accessible to the largest market possible.Responsibilities included:Development of the german speaking markets within the GAS region (Germany, Austria, Switzerland). Leading the daily operations in the aforesaid markets in terms of marketing, sales and after sales. Managing 3 country agents. Show less

Responsibilities included:Ensuring smooth service operations. Building up sustainable after sales structures as well as an international call center to ensure service support for B2B and B2C accounts throughout the GAS region. Managing a team of 14 service representatives.Main achievements:- Implementation of sustainable processes and a scalable after-sales structure to encourage growth and profitability (+300% orders in 1 year)- Settlement and lead of an… Show more Responsibilities included:Ensuring smooth service operations. Building up sustainable after sales structures as well as an international call center to ensure service support for B2B and B2C accounts throughout the GAS region. Managing a team of 14 service representatives.Main achievements:- Implementation of sustainable processes and a scalable after-sales structure to encourage growth and profitability (+300% orders in 1 year)- Settlement and lead of an international call center (200+ daily calls for Germany, Austria, Switzerland)- Deliver best in class customer care (B2B and B2C) and improve customer experience on a daily- Guarantee smooth operations throughout the whole product life cycle from order administration to fleet management- KPI management and deep dive analysis to ensure process development and define short and middle term actions Show less

Working Holiday Visa with the purpose of immersing into sustainable ways of living, getting a better understanding of our marine ecosystems and developing new personal and interpersonal skills. Main working experience:Snorkelling and dive attendant @ Cruise Whitsundays (3 months)Online marketing and customer care @ Whalesong Cruises (4 months)Main achievements:- Diving degree (SSI advanced adventurer)- Education on marine ecosystems- Practical… Show more Working Holiday Visa with the purpose of immersing into sustainable ways of living, getting a better understanding of our marine ecosystems and developing new personal and interpersonal skills. Main working experience:Snorkelling and dive attendant @ Cruise Whitsundays (3 months)Online marketing and customer care @ Whalesong Cruises (4 months)Main achievements:- Diving degree (SSI advanced adventurer)- Education on marine ecosystems- Practical introduction to permaculture- Significant on the field experience in hospitality- Selling tours and dealing with demanding customers from all over the world- Adapting to local cultures to implement ideasSoft skills developed:CommunicationDaringnessStaminaAssertivenessAdaptability Show less

Responsibilities included: Profitability analysis of spare part sales and coordination of a team of 30 zone managers through consistent communication on every after sale topic.Main achievements:- Successful implementation of a new spare parts distribution strategy including the settlement of a new logistic chain, an extended range of products and improved quality standards - Creation of dashboards, scorings and processes to help the zone managers steer the dealers… Show more Responsibilities included: Profitability analysis of spare part sales and coordination of a team of 30 zone managers through consistent communication on every after sale topic.Main achievements:- Successful implementation of a new spare parts distribution strategy including the settlement of a new logistic chain, an extended range of products and improved quality standards - Creation of dashboards, scorings and processes to help the zone managers steer the dealers based on their results - Development of tools in order to define sales objectives within the framework of merchandising campaigns as well as for purchase and budget tracking purposes- Close collaboration with the customer satisfaction department on improving the service quality within the dealer network- Lectures and workshop leading on internal events (100+ attendants) Show less

Rollout of a new online training platform for the Groupe PSA (over 3000 users) and technical support.- Successful implementation of the platform on due date without any major issue- Coordination of agencies for the translation of training content for Germany, Austria and Switzerland- Consistent KPI tracking and process adaptation - Development of an Excel reporting tool for the tracking of training histories- Implementation of a new payment process for training… Show more Rollout of a new online training platform for the Groupe PSA (over 3000 users) and technical support.- Successful implementation of the platform on due date without any major issue- Coordination of agencies for the translation of training content for Germany, Austria and Switzerland- Consistent KPI tracking and process adaptation - Development of an Excel reporting tool for the tracking of training histories- Implementation of a new payment process for training courses Show less

Administration of the central database supplying the online car configurator and several dealer management systems- In time data supply for various B2B and B2C processes (car configuration and ordering, CRM-tools update, generation of POS material)- Draft of a new working process following an internal restructuration (meeting scheduling and target tracking) including systematic knowledge transfer to back-up positions- Weekly reporting and planning coordination with the different… Show more Administration of the central database supplying the online car configurator and several dealer management systems- In time data supply for various B2B and B2C processes (car configuration and ordering, CRM-tools update, generation of POS material)- Draft of a new working process following an internal restructuration (meeting scheduling and target tracking) including systematic knowledge transfer to back-up positions- Weekly reporting and planning coordination with the different process involved departments- Support internally and for the dealership- Participation in a digital marketing workshop on finding concrete solutions to improve the digital presence of Peugeot, Citroën and DS Automobiles in Germany Show less

Definition, development and animation of the Peugeot bicycles range in Germany- Pricing for the german market- Market observation and analysis - Coordination of product training units - Administration of orders and after sales inquiries- Logistics in collaboration with the suppliers- B2B and B2C communication- Participation to automotive trade fairs, various exhibitions and point of sales events

Support point of sales on furnishings and equipment of the new corporate identity:- Logistics for the supply of visual components to the dealerships - Tracking of the construction works and weekly feedback to the project owner - Dealer satisfaction tracking after installation of the new facilities - Document translation from French to German.

Diploma Thesis: Raising awareness among employees of the after sales department about intercultural relations in the working environment. Setting up a training program designed for successful operations abroad within the scope of activities of the flying doctors.