James Muller Email & Phone Number

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

During my time in this role, I spearheaded significant technological innovations and team growth initiatives. My leadership consistently drove high performance, resulting in technological integration, IT modernization, and operational excellence advancements. Some of my key contributions include:Technological Leadership:Championed the integration of.

Honolulu

As an IT Project Manager at Hawaiian Airlines, I led over 100 global site projects, aligning with stringent timelines, budgets, and quality standards. Instrumental in driving technological advancement and strategic business objectives, I was recognized for exceptional performance, reflecting a dedication to process optimization, stakeholder engagement, and.

Hawaiian Islands

In a pivotal role as Hawaii Regional Field Leader, I was the primary point of accountability in Hawaii for all IT service delivery and restoration efforts under the NMCI CoSC contract, supporting 23,000 unclassified and classified Navy and Marine Corps workstations. My leadership ensured seamless access for Executive VIPs and Command and Control (C2) war.

Honolulu Metropolitan Area

Elevated to oversee a larger scope of operations, I led a diverse team of 31 IT professionals, later expanding to include 8 more, responsible for supporting over 18,500 workstations across multiple naval commands. My leadership was instrumental in driving performance, enhancing service delivery, and fostering a culture of continuous improvement. Key.

Philadelphia, Pennsylvania, United States

Tasked with a critical temporary mission, I led the Philadelphia Site Group with a focus on revitalizing customer satisfaction and overseeing the transition to new leadership. My tenure was marked by a strategic and hands-on approach that significantly lifted the team's performance and service quality. Key accomplishments include:Rapid Customer.

Honolulu, Hawaii, United States

In a pivotal leadership role at Camp Smith, I spearheaded the IT team supporting two high-profile Pacific Headquarters Commands (PACOM & MARFORPAC). Leveraging my military background and extensive experience in customer support, I effectively aligned the team to achieve exceptional results in service delivery. Key accomplishments include:Customer.

Honolulu, Hawaii, United States

Provided multifaceted support services for the Navy Marine Corps Internet (NMCI) at Camp Smith, servicing two pivotal military headquarters, MARFORPAC and PACOM. Undertook a range of critical roles including Executive VIP Customer Support Representative, Billing Analyst, Logistics Analyst, and Asset Management. Key contributions include:Executive VIP.

Honolulu Metropolitan Area

Founded a small business with a focus on providing comprehensive website development, design, and administration services. Key accomplishments include:Business Formation: Successfully established a Limited Liability Company (LLC), navigating the legal and administrative responsibilities of business ownership.Web Development: Developed a commercial website.

Honolulu, Hawaii, United States

In pursuit of a Bachelor of Science in Business Administration with a focus on Computer Information Systems Management, I joined Hawaii Pacific University as a Senior Education Assistant. This role allowed me to deeply engage with the academic environment while benefiting from significantly reduced tuition. My contributions included:Office Management: Led.

Hawaiian Islands

During my transformative four years with the United States Marine Corps, I cultivated an array of skills that distinctly set me apart in the civilian workforce. The rigorous demands and high-stakes environment honed my abilities to overcome challenging obstacles, lead teams under stress, and meet critical deadlines. My experience instilled a relentless.

Msis - Master Of Science In Information Systems, Masters Information Systems, 3.92 Gpa

Graduated Summa Cum Laude Upsilon Pi Epsilon - International Honor Society for the Computing and Information Disciplines

Mba - Master Of Business Administration, Business Administration, 3.92 Gpa

Graduated Summa Cum Laude Delta Mu Delta - International Honor Society in Business

Bsba, Computer Information Systems, Management, 3.55 Gpa

Graduated with Cum Laude Honors Member of National Honor Societies Alpha Chi, and Delta Mu Delta

Education record