Ricardo Müller Email & Phone Number

Indaiatuba, São Paulo, Brazil

- Focus on the business management for the Ag Division within our customers and dealers.- Develop and implement strategies to achieve the goals for the main business KPI's.- Financial KPI's management.- Business prospection and sales tactics implementation.

Indaiatuba, São Paulo, Brazil

• Development and execution of the strategic business plan of the Forest division in Latin America.
• Customer relationship management, with prospecting initiatives, negotiation, project development, commercial strategies and sales tracking.
• Strong performance in strategies for evaluating and opening new markets, analysis of competitors to capture business opportunities.
• Conducting innovation initiatives for complete operating solutions, focusing on the customer ecosystem.
• Management of price structuring, cost analysis, SVA, discounts and complex negotiations (Products, Parts and Services).
• Responsible for the Voice of the Customer "VoC" (LATAM), fighting for customer satisfaction, product and service development.

Montenegro, Rio Grande Do Sul, Brasil

• Leadership of the Order Fulfillment team, composed of 2 Specialists, 4 Analysts and 1 Intern, at the Tractor factory in Montenegro/RS, formatting and development of a high-performance team.
• Responsible for opening new sales channels focused on portfolio implementation (LATAM).
• Customer Service specialist for releasing new products (projects).
• Reference in planning systems, ERP, SAP / APO.
• S&OP process Global Auditor, Production Planning and Control for ISO and internal audits.

Catalão Area, Brazil

• Sales & Operations Management (S&OP) on the Self-propelled Sprayers and Sugarcane Harvesters factory, responsible for opening new markets and implementing portfolio.
• Responsible for creating and managing the Production Master Plan, Original Budget and annual product implementation strategies with Marketing and Product Engineering.
• Experienced in all Customer Service activities on new products (projects) release and in planning systems, ERP, SAP / APO.

South America

• Responsible for Customer/Product Support activities in projects of a New Model, Special Portfolio Export and New Market Entry.
• Responsible for sharing customer needs in design review with Test and Product Engineering.
• Execution and management of machine failures working with Manufacturing, Quality and Product Engineering.
• Global Auditor for New Markets Entry processes for ISO and internal processes.
• Leadership in the implementation of carbon fiber boom technology for factories in Europe, United States and Brazil.

Horizontina - RS/Catalão - GO

• Responsible to collect customer feedback and lead problem resolution and failure per machine metrics for the factory.
• Product line representative in meetings with dealers regarding field issues and focused on customer satisfaction.

Catalão, Goiás, Brasil

• Specialist in ISG, Planters and Self-Propelled Sprayers.
• Expert in solving complex problems and technical development of dealers.

• Responsible for managing tests and representing the team in global design review meetings.

Farms In GO/BA

• Management of tests and routines of prototypes in the field, with experience in agricultural farm and operations control and maintenance.

Horizontina - RS

• Assembly line and recovery of machines, planters, grain harvesters and engines.

Master'S Degree, Professional In Administration

Mba, Project Management

Graduation, Roduction Engineering

Activities and Societies: Pitágoras School

Mba - Financial And Accounting Management

16 Hours Classroom Training - Leadership & Management - Mba, Leadership & Management

Production Engineering

Activities and Societies: Horizontina School

Management Development, Organizational Leadership

Activities and Societies: Early Leadership Acceleration ProcessProgram developed exclusively for future John Deere leadership talents.

Management, Business Administration And Management, General, Certification

Activities and Societies: