Kathleen Mullins, Mba Email & Phone Number

Atlanta, Ga, Us

▪ Define future state strategy for differentiated customer experiences that drive near and long-term loyalty and financial value to the P&L▪ Engage stakeholders to support of iteration and buy-in of technology implementation & process improvements that address customer pain points▪ Conduct ongoing customer type analysis & market segmentation advancements▪ Identify business challenges and opportunities via data analytics, customer/colleague feedback, Voice of Customer and Voice of the Employee input▪ Develop engagement hypotheses and evaluate root cause of customer interactions▪ Enhance roadmap to improve the Homeowner experience and optimize profit via customer journey ▪ Measure pilot performance against expectations to maximize business impact▪ Partner with agile teams and Product Owners to iterate and deploy initiatives that improve speed to market and elevate brand equity▪ Enable customer segmentation; design and approve segments for the customer type▪ Facilitate customer-type discovery and commission subject matter resources to provide actionable insights▪ Design and participate in user experience testing for digital-first initiatives

New Britain, Ct, Us

I am responsible for crafting and instructing courses that provide a thorough introduction to the principles of management and their application to business. Emphasis is placed on the development of a philosophy of management and analyzing the intricacy of interpersonal behaviors within an organization. Attention is given to both conceptual and experiential learning.

Waterbury, Ct, Us

Eemax is regarded by industry stakeholders as the proven choice and expert for all electric tankless water heating needs. As Customer Experience Manager, I am responsible for:▪ Developing roadmaps and strategic plans that address customer and business needs▪ Balancing complex priorities and conflicting interests across CX architecture (systems, outreach, mitigating inbound call center impact, resources)▪ Managing integration of key technology systems (CRM, IVR, ERP, web) ▪ Identifying opportunities to drive incremental revenue growth▪ Leading customer service operations including contact center and support staff▪ Partnering with cross-functional stakeholders to connect customer interaction with back-end operating procedures▪ Establishing training requirements for customer engagement and service ▪ Performing benchmarks and reporting of KPI and SLA analytics ▪ Supporting continuous improvement of NPS to enable quality interactions▪ Designing and promoting self-service tools across digital channels▪ Facilitating voice-of-customer (VOC) ideation and synthesizing customer feedback ▪ Crafting journey maps to ensure continuity of customer interactions across touchpoints▪ Employing process improvement techniques to maintain preparedness of CX operations Experience with Netsuite, Sugar, and PureCloud Genesys.

Waterbury, Ct, Us

Eemax is regarded by industry stakeholders as the proven choice and expert for all electric tankless water heating needs. As a Product Marketing Manager, I was directly responsible for: ▪ Developing product forecasts & business cases ▪ Executing project justification analyses via ROI & payback periods▪ Constructing go-to-market (GTM) strategies ▪ Managing product introduction processes pre & post launch▪ Directing market research ▪ Assessing visual brand language (VBL) & voice of the customer (VoC) research▪ Communicating product value propositions▪ Analyzing data for product development KPI reporting▪ Supervising the realization of competitive intelligence efforts▪ Crafting key claims, language, product marketing & communications messaging▪ Performing ambassador duties to elevate the brand ▪ Supporting product adoption in the field▪ Addressing all product related inquiries ▪ Ensuring supply timelines▪ Monitoring inventory levels held at central & interstate warehouses▪ Acting as a liaison between sales, marketing & production (locally & globally) Experience with Adobe Photoshop, Adobe InDesign, Salesforce.com (SFDC), Marketo & Pardot (Marketing Automation Software), HTML, Microsoft Office Suite (Access, Word, Excel, Visio, PowerPoint, Outlook), Tableau, IBM Watson Analytics, IBM SPSS, Rapid Miner, BPMN, Google Analytics, Global Shop, Vantage, website development and social media interfaces.

Bar Harbor, Me, Us

The Jackson Laboratory (JAX) is a biomedical research institution focused on mammalian genetics and human genomics. JAX is a pioneer in the development of scientific breakthroughs and improved therapies. As a Program Manager of Marketing Operations, I was directly responsible for:▪ Analyzing complex corporate initiatives & developing actionable marketing solutions▪ Responding to business intelligence / behavior trends ▪ Delivering a content production strategy to elevate the brand▪ Identifying and employing marketing technologies to drive campaign execution▪ Managing predictive and prescriptive KPI reports▪ Designing strategic marketing automation deployments ▪ Crafting multichannel nurture programs▪ Leading lifecycle management processes to achieve revenue goals▪ Directing database design concepts, data models and segmentation practices▪ Mentoring direct reportsExperience with Adobe Photoshop, Adobe InDesign, Salesforce.com (SFDC), Marketo & Pardot (Marketing Automation Software), HTML, Microsoft Office Suite (Access, Word, Excel, Visio, PowerPoint, Outlook), Tableau, IBM Watson Analytics, IBM SPSS, Rapid Miner, BPMN, Google Analytics, Global Shop, Vantage, website development and social media interfaces.

Proton OnSite is a global leader in hydrogen energy and innovative gas solutions, applying PEM electrolysis technology to a diverse range of applications over 20 years. As a Marketing Communications Manager, I was directly responsible for:▪ Crafting a go-to-market strategy (GTM) across all business verticals▪ Leading marketing / sales reporting of cross-functional KPIs and related analytics ▪ Managing market growth▪ Identifying and responding to business intelligence / consumer behavior trends▪ Elevating the brand▪ Strategic content development and product support▪ Developing annual budgets, volume forecasts and lead generation targets▪ Executing a global public relations strategy▪ Delivering comprehensive advertising plans across broad application networks▪ Quality Assurance: ISO 9001:2015 Certified Internal AuditorExperience with Adobe Photoshop, Adobe InDesign, Salesforce.com (SFDC), Pardot Marketing Automation Software), HTML, Microsoft Office Suite (Access, Word, Excel, Visio, PowerPoint, Outlook), Tableau, IBM Watson Analytics, IBM SPSS, Rapid Miner, BPMN, Google Analytics, Global Shop, Vantage, website development and social media interfaces.

Responsible for executing marketing and public relations initiatives in emerging energy and gas generation markets. Proficient in: ▪ developing advertising campaigns▪ maintaining CRM to assist sales ▪ website development/maintenance ▪ social media▪ generating promotional material▪ representing company at industry events▪ search engine optimization▪ image/branding▪ managing public relations efforts▪ ISO 9001:2008, (Internal Auditor)Experience with Adobe Photoshop, Adobe InDesign, Salesforce.com (SFDC), Pardot, HTML, Microsoft Office Suite (Access, Word, Excel, Visio, PowerPoint, Outlook), Tableau, IBM Watson Analytics, IBM SPSS, Rapid Miner, BPMN, Google Analytics, Global Shop, Vantage, website development and social media interfaces.

New Britain, Connecticut, Us

Selected as the first employee enrolled in a formalized management development program. Proficient in:▪ social media▪ image/branding▪ supply chain▪ customer relationship management▪ sales funneling▪ manufacturing operationsThis workforce position served the following industries: Transportation, Oil & Gas, Medical, Textiles, Food, HVAC, Aerospace, Alternative Energy, Industrial and Military/Government.

New Britain, Connecticut, Us

Initial broad introduction to the global business environment which included experience in:▪ reception/administrative support▪ customer service and client relations▪ marketing/sales▪ international business▪ purchasing▪ accounts payable/receivable▪ production/operations

Willimantic, Ct, Us

Eastern Connecticut State University Office Assistant. Responsibilities include:▪ clerical work▪ information input/management▪ student leadership

Master Of Business Administration (M.B.A.), Business Anayltics

Bachelor Of Science In Business Administration, Marketing