Mulugeta Ashango Email & Phone Number

Ethiopia

Ethiopia

• Maintain local and server based anti-virus software• Support existing/new server/s and administer access rights for users • Configure and deploy new and refurbished workstations, laptops, and peripheral equipment.• Install, maintain, troubleshoot, and update operating systems and user applications and also repair cabled, wireless and other network infrastructure• Organize maintenance and supervision of IT equipment • systems administration including general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; end user support.• Provide user training on common business applications and use of ICT systems• Configure and deploy new and refurbished workstations, laptops, and peripheral equipment.• Setup and support audio/visual equipment for presentations and trainings on and off site• Ensure that all IT Technical Recovery (backup and restore) procedures are documented• Ensure all network-related and security policies are implemented and followed as outlined in IT policy documents• Prepare an overall inventory of all IT equipment• Ensure proper management of the active directory and address issues • Monitor network to ensure network functionality and availability to all system users• Manage domain-based server administration tasks adding new computers or users to the domain and sharing resources• Maintain local and server based anti-virus software• Proactively schedule software upgrades and patching• Liaise with Ethiopian Telecom (ISP) and other regulatory departments to facilitate IT procedures • Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases, and evaluating bids• Test new equipment and applications and provide thorough feedback• Work with vendors to schedule repairs and maintenance

Ethiopia

Provide technical support for both hardware and software issues our users encounterManage the configuration and operation of client-based computer operating systemsMonitor the system daily and respond immediately to security or usability concernsCreate and verify backups of dataRespond to and resolve help desk requestsUpgrade systems and processes as required for enhanced functionality and security issue resolutionAdministrate infrastructure, including firewalls, databases, malware protection software and other processesReview application logsInstall and test computer-related equipmentUser administration (setup and maintaining account)Maintaining systemVerify that peripherals are working properlyQuickly arrange repair for hardware in occasion of hardware failureMonitor system performanceCreate file systemsInstall softwareCreate a backup and recover policyMonitor network communicationUpdate system as soon as new version of OS and application software comes outImplement the policies for the use of the computer system and networkSetup security policies for users. firewalls and intrusion detection systems)Documentation in form of internal wikiPassword and identity management

Ethiopia

-Installing operating systems-handling IT tickets- Network installation and troubleshooting.-CCTV installation and monitoring-Computer system maintenance-Outlook setup and troubleshooting support- Web conference support-Access point installation and router setup-Printer maintenance and driver installation

Ethiopia

• Performed Single site verification, and stationary drives using download and upload scripts.• Analyzed drive test data on Genex assistant and Actix , site validation, and problemidentifications.• Monitored system for Alarms, network issues, and escalating issues.• Performed Stationary and mobility test and Cluster Drive using nemo outdoor and nemo handy(android mobile).• Worked directly with RF Teams to improve network and to make analysis on the data collected.• Monitored system performance indicators KPIs such as RSRP, SINR, Upload and Downloadthroughput.• Dropped Calls, Blocked Calls, Hand-over failure/success, and Missing Neighbor's Configuration of phones using QPST software to the right class bands 1800 MHz, 900 MHz. • Performed hotspot test • Indoor walk test based on customer request