Muhammad Umar Akbar Email & Phone Number

Lahore, Punjab, Pakistan

Bridal & Couture | Menswear - Luxury Brand

Lahore

Head Faraz MananPak & UAE- Faraz MananPremium - Luxury – Niche Clientele Design RetailLead the setup of fm retail and factory from scratch Pioneers in the faraz manan senior management teamDeveloped information automation and integration system Leading faraz manan retail sales operations in lahore, dubai and internationallyBuild & maintain strong and positive relationships within niche clientsHighest and exceptional level of customer satisfaction and managementPresenting sales forecast sheets and figures of retail and productions cost and retailInvolved in key decision making of brand strategy with the executive and design DirectorSharing key recommendations with the management, sales and production related decisionsDrafting & implementations of operations manuals/SOPs/KPIs, applying controlsLiaise with marketing director and team to strengthen brand awareness via social media websiteSales generation by taking appointments of bridals, formals and grooms and building good cash inflowsPartners with finance to forecast monthly bookings, margin and revenue and cost breakups and analysisActing as a Mentor to team members to understand & improving week/strong areasIdentifying areas which needs documentation verification control improvements in retail and production sidePricing and product in depth analysis and identifying areas of improvements for good financial impacts and resultsIn depth analysis of annual, quarter’s sales, and yearly comparisons, reporting to executive and design directorsHeading and Management of 350 individuals includes sr. manager, manager, supervisors and 300 Ada WorkersNiche customer’s sales and management i-e Pakistani, Indian, Qatar, Dubai and USA includes Pakistani forces COAS and 2 PM’s and Arab royal families and Pakistani and Indian celebritiesSuccessfully completed 5 latest projects in Dubai. I-e13th to 19th - Sep 15 02nd to 07th - Oct 15other dates and Successful visits

Lahore

Luxurious Boutique of Ladies Fashion & Styles Planned/lead all store pre opening activity and re-opening (re-randing), founder member of storeManaging stre operations, visual merchandising, inventory, sales, customer, POS, cash/staff mngmntEnsuring presentable, eye-catching display maintained in the store & management f different product's sectionsSelling of loose fabric i-e embroidered chiffon, raw silk & cotton silk Selling of prets, digital prints, lawn, shamooz silk, chiffon embroidered prets to customersUK, Dubai & Indian exhibitions planning with design team, ED, Design Dir & managing deliveries via DHL/TCSArranging counseling sessions for team members for making effective usage of trainings and selling techniquesManaging appointments of VIP Bridal customers for Design DirectorEntertaining to VIP i-e clients Pakistani top politicians & models, Pakistani & Indian celebsTimely stock replenishment & order processing of Int/local deliveriesMaintaining harmony amongst team members thru effective communication skills, mentoring, coaching & setting a sound exmpControlling store expenses/vendors quotations evaluations for decreasing costActing as a mentor to team to understand & improve there Week/Strong Areas ImprovementsDrafting/adhering/implementations of SOPs/KPIsEnsuring & providing excellent Customer ServicesProviding feedback to mngnt for continuous product & policy improvementsMngnt of events, shoots, fashion shows, discountsRpntg to ED & famous Pakistan's designer Faraz MananDeveloped the process & monitoring inventory documentation procedures i-e OGPs/IGPs/GRNs Coordination with my team, finance, admin, design, marketing, tailoring & HR deptCelebrating appreciations sessions and sharing of ideas & coaching to improve d/w/m salesFixtures, mannequins, fire extinguishers, retail singes, heaters & assists mngmt Ensuring/executing daily store closing/opening within restricted timeEnsuring/following company’s safety and security guidelines

Lahore

Ranked No 1 wi-Max Internet Services Provider in PakistanManaging aggressive 3 different sales team of 3 Stores , Managing daily store operationsMeeting self sales target and responsible for team sales targetMaking/Ensuring strong follow ups of customer complaints, waiver requests, speed boosts, ticket generationsTimely customer inter departmental & external correspondence for meeting dead linesReporting to regional manager & director customer care in weekly/monthly meetingsRetaining customers & ensuring retention level should reach the given monthly targetMaintaining store ambiance, brand image and visual merchandising as per company policyEnsuring every sale should be closed with proper level 1 level 2 level 3 verificationsConvincing & providing complete product information to customer & ensuring it should also be delivered by teamLead by example, helping, team developments & focused on motivation in increasing daily/weekly/monthly salesEnsuring store’s expenses & budget as per assigned store limitsStrong coordination with finance department in terms of cash deposits, petty cash, reversals & reimbursements Coordinating with market’s union in terms of holidays, closing opening timingsCoordination with finance department for customer payment’s allocation & issuesMulti-tasking & guiding customers about value added services and payment methodsEffectively using of up-selling & cross selling techniques

Lahore

Pakistan’s famous Telecom Service ProviderManaging & meeting daily quality & quantity parametersEnsuring my presence in attending daily refreshers & meetings, weekly quality sessions & monthly trainingsAssisting floor supervisor & business center managerSuccessfully worked on 321 help line, outbound & 124 special employee and franchise helplineGreeting customers, providing customer services & retaining customers Making customers Happy during call & at front endResolving delayed customer complaints with strong follow upsEntertaining customer at front desk, greeting, guiding them about understanding center ticketing systemTaking escalations of customer service representatives of irate customers & critical queriesKeeping myself up-to-date about daily company product updates, tariffs & promotionsPunching correct reason codes and generating appropriate parent and child tasks in TABsProviding first call resolution to customers on 321 help lineWorked in prepaid, postpaid and corporate cueStrong time management considering (daily PSM) performance scoring module of quality and quantity parametersConvincing customer to upgrade their postpaid and prepaid package plansLead MNP Project and coordinated with PTA in terms of implementation from Warid Telecom

Lahore

Pakistan First FM Radio Station in PakistanManaging Live Radio transmissionCoordinating with accounts and marketing department Ensuring ads and spots should be played on time and as per purchased hoursEnsuring Celebrity & sponsor shows should be error free Producing and management of Spots, Jingles, Music promos, show idsHosting Radio Shows & live shows on FM100 Radio Station