Mumith Ahmed Email & Phone Number

Hemel Hempstead, United Kingdom

• Accredited technical training to internal & external customers on assigned devices / product line.
• Development and delivery of courses to meet specific requirements
• Specialised service support on assigned devices / product line to internal & external customers via telephone, email and site visits
• Level 2 Specialist for region Europe North providing advice, training and escalation support
• Support technical corrective actions for own devices / product line including disseminating update bulletins for our Service Connect software for which I am a key user
• Installing and supporting Mirth for data integration and connectivity

Holborn, London

• Ensured smooth running of exams by liaising with external providers such as Microsoft and Pearson
• Enhanced learner experience by efficiently using the eLearning platform
• Delivered group based, one to one and remote learning sessions effectively including floor walking to provide additional support
• Successfully helped the Delivery Manager to meet the key business strategies and objectives
• Trained Microsoft certifications (MTA Server, Networking & Security)
• Designed, developed and delivered courseware with outstanding results where material was not available

Milton Keynes, United Kingdom

Continuation of previous role as a result of a company takeover

Luton, United Kingdom

• Overall duty is delivering the Advanced Apprenticeship for IT and Telecommunications Professionals which comprises of national, vocational and vendor qualifications including CompTIA A+, Network+, MTA, MCTS and MCITP/.
• Preparing the learning environment and resources including setting up IT equipment in the form of a Windows Domain networked environment.
• Installing server and client operating systems via imaging software (Ghost)
• Creating and managing user accounts
• Setting up access and permissions to shared resources (shared folders and printers)
• Supporting on-site users with technical issues such as resource access issues

Bedford, Luton

• Managing projects such as new office design, installations and relocations
• Responding to and initiating telephone, email and other enquiries to colleagues and 3rd party suppliers to solve issues.
• Supporting users on Windows, Office and other bespoke applications via floor walking and creation of technical support manuals.
• Carrying out and recording routine maintenance, security checks and performing upgrades to hardware & software.
• Working closely with and supporting other departments, ensuring all information is passed on accurately.
• Software & hardware installation, configuration and testing including group policies.