• Responsible for restoration of normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.• Analyzing reported incidents in Service – Now and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO.• Supervision of End of Life project in Emirates Engineering Center resulting in successful upgrade and deployment of 100 workstations.• Coordinate unresolved / recurring faults and communicate with other IT service providers (internal & external, e.g. Emirates Facilities and Dubai Airports).• Responsible to carry out preventive maintenance for Bio-Metrics devices, Critical equipment of NCC (Network Control Center) such as Weather PCs and BARCO Screen Lamps, BMK Wi-Fi kiosks PCs in Aircraft Hangars, Heavy duty printers HP9040, Conference room PCs and Telephones devices and Hub Rooms.• Responsible for smooth operations at Check-in and Boarding gates at the Dubai Airport by ensuring that the vMUSE (Multi-user System environment), Dmacs (Dynamics Multiple Access Check in System), AS Connect (Airport System Connect) application, Vidtronix Boarding Pass and Bag Tag Printers are up and running.• Responsible to maintain sufficient devices in IT buffer to support Airport Operations in case of faults, Moves, Adds, change requests and emergency situations.• Carry out network infrastructure installation and any other requested services as per procedure provided by the tech teams, including Link Lines from service provider, WAN links to hosts, backup ISDN lines & UPS systems.• Identifying recurring problem areas and to articulate trends for root cause analysis to liaise with problem management to give a more permanent problem resolution.• Adhere to the audit & finance regulations related with asset management using the company provided processes and systems.

• Lab In charge and Network maintenance of 600 nodes.• Maintaining the Internet Server and Domain Server’s• Designing and implementation different software for Lab usage.• Implementing and Supporting Computer Network.• Daily Scheduling and Reporting.• Daily reports of Network support information and backup.• Diagnose hardware and software problems, and replace defective components.• Configuring and troubleshooting of Microsoft Outlook client.• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. • Installation of operating systems (server and client) i.e. Windows XP, win-7, win-8, configure IP addresses, network printers, and, Controlling Server 2008 R2, Exchange 2010, Kaspersky server based and McAfee 8.0 software’s. • Maintain an inventory of parts for emergency repairs.• Manage and maintain attendance finger tech machine to registered new employee and upload attendance data on MIS Server.• Configure WIFI network for students as well as staff and faculty of the campus.• Keep and maintain all day by day inventory reports regarding whole computers system.

• Configuration & Management of the Network of 200 Nodes• Management of Windows 2000 Advance Servers with 200 Clients• Configuration and Management of Database Servers (MS-SQL Server, Oracle 9i)• To keep all the systems up and running• Handling and fixing day-by-day problems• Creating and administering user accounts • Design and Implement Security Policies• Responsible for all Domain-related support & issues• Prepare proposals for the purchase of new Lab equipment

• Provide details on all information given and received into the trouble ticket database.• Work with the team to complete ongoing projects and tasks.• Advise and instruct end users on the necessary technology to achieve viable solution.• Manage team members to use desktop management applications.• Daily Scheduling and Reporting.• Daily reports of Network support information and backup.• Manage multiple projects on priorities base.• Train end users on system and application.• Provide other Network technician to diagnose various pc’s problems.

• Collaborate and assist Engineering team with the installation, maintenance and troubleshooting of desktop pcs.• Installing windows xp and windows servers on machine.• Manage and troubleshoot the cable networks.• Perform routine troubleshooting and maintenance of switches and Computer system.• Daily Scheduling and Reporting to the management.• Daily reports of Network support information and backup.• Assist engineers on site areas.