Mumtaz Ali Email & Phone Number

Dubai

• Responsible for restoration of normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.
• Analyzing reported incidents in Service – Now and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO.
• Supervision of End of Life project in Emirates Engineering Center resulting in successful upgrade and deployment of 100 workstations.
• Coordinate unresolved / recurring faults and communicate with other IT service providers (internal & external, e.g. Emirates Facilities and Dubai Airports).
• Responsible to carry out preventive maintenance for Bio-Metrics devices, Critical equipment of NCC (Network Control Center) such as Weather PCs and BARCO Screen Lamps, BMK Wi-Fi kiosks PCs in Aircraft Hangars, Heavy.
• Responsible for smooth operations at Check-in and Boarding gates at the Dubai Airport by ensuring that the vMUSE (Multi-user System environment), Dmacs (Dynamics Multiple Access Check in System), AS Connect (Airport.

• Lab In charge and Network maintenance of 600 nodes.
• Maintaining the Internet Server and Domain Server’s
• Designing and implementation different software for Lab usage.
• Implementing and Supporting Computer Network.
• Daily Scheduling and Reporting.
• Daily reports of Network support information and backup.

• Configuration & Management of the Network of 200 Nodes
• Management of Windows 2000 Advance Servers with 200 Clients
• Configuration and Management of Database Servers (MS-SQL Server, Oracle 9i)
• To keep all the systems up and running
• Handling and fixing day-by-day problems
• Creating and administering user accounts

• Provide details on all information given and received into the trouble ticket database.
• Work with the team to complete ongoing projects and tasks.
• Advise and instruct end users on the necessary technology to achieve viable solution.
• Manage team members to use desktop management applications.
• Daily Scheduling and Reporting.
• Daily reports of Network support information and backup.

• Collaborate and assist Engineering team with the installation, maintenance and troubleshooting of desktop pcs.
• Installing windows xp and windows servers on machine.
• Manage and troubleshoot the cable networks.
• Perform routine troubleshooting and maintenance of switches and Computer system.
• Daily Scheduling and Reporting to the management.
• Daily reports of Network support information and backup.

B.Sc, Computer Science

Mcitp, Microsoft

Ccna, Cisco

Mcse, Microsoft

F.Sc, Pre-Engineering

Ssc, Science Group

Mcsa-2012, Microsoft