Mumu Lin Email and Phone Number

- Provide support to assessors and service to clients to ensure successful assessment delivery- Maintain good relationship with clients to win clients loyalty and retention- Help and support clients & company to prepare assessment delivery- Establish long-term relationship with customer to answer clients’queries and solve problems pre and after assessment- Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention- Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly- Manage client overdue & help identify and control risk of client attrition- Sign supplementary agreement with clients for any changes and identify or generate new opportunities- Maintain client data SAP/PG & manage document to make sure information accuracy- Co work with customer service admin to jointly achieve business objectives

- Completed scheduling for all IATF Client.- Sign Quotation with clients for any changes and identify or generate new opportunities.- Completed ATEA application according to IATF Rules, review of audit team, audit effort. Pre-approval of audit day calculation for offers and ATEAs. - Submit the approval ATEA to SAP system and follow the result. - Clarify and communicate with the TN Cert for issues of ATEA approval process.- Pre-Audit arrangement and Audit Notification.