Muna Anbaki

Muna Anbaki Email and Phone Number

Service Delivery Manager at Orange Services @ Orange Services
bucharest, bucuresti, romania
Muna Anbaki's Location
Bucharest, Romania, Romania
About Muna Anbaki

Muna Anbaki is a Service Delivery Manager at Orange Services at Orange Services. She is proficient in Italian and English. Colleagues describe her as "I had the pleasure of working with Muna at Honeywell while transitioning Customer support responsibilities to a new team. She has proven a very fast learner, proactive and very resourceful. Muna understood business priorities and went above and beyond to help achieve our objectives. She has mapped and improved very complex processes, has contributed greatly to stakeholder management and improved overall customer satisfaction. Muna has a healthy work ethic, she is proactive, hardworking and open to feedback. She is an amazing team player and I would not pass an opportunity to work with her again." and "I have had the pleasure of working with Muna as a team member for several years, and I can confidently say that she is an exceptional employee. During her time with our team, she consistently demonstrated a strong work ethic, dedication, and a willingness to go above and beyond to ensure that projects were completed on time and to the highest standards. Muna has exceptional communication skills and is able to work effectively with individuals at all levels of the organization. Her ability to understand complex issues, analyze data, and provide insights has been invaluable to our team. She is a quick learner and always willing to take on new challenges. One of Muna's greatest strengths is her ability to work well under pressure. She has a calm and composed demeanor, even in the most challenging situations. Her positive attitude and problem-solving skills have been instrumental in helping us navigate through difficult times. I highly recommend Muna for any position or organization that values a highly motivated, dedicated, and skilled employee. She would be an excellent addition to any team or organization, and I am confident that she will make significant contributions to any role she takes on in the future."

Muna Anbaki's Current Company Details
Orange Services

Orange Services

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Service Delivery Manager at Orange Services
bucharest, bucuresti, romania
Employees:
513
Muna Anbaki Work Experience Details
  • Orange Services
    Service Delivery Manager
    Orange Services May 2023 - Present
    Bucharest, Romania
  • Oracle
    Cx Cloud Customer Success Manager
    Oracle Sep 2021 - Mar 2023
    Bucharest, Romania
    • Drive successful engagements through the proactive management of all facets of the customer’s lifecycle from onboarding to renerwal• Leading contributor providing direction, mentoring and thought leadership to customers• Execution of advanced functional / technical skills in the area of Customer Experience applications• Develop long-term relationships with customers and driving Operational self-sufficiency and Business ValueRealization• Advising product/implementation best practices, product adoption and release guidance• Align customer’s business strategy and objectives with an enabling Oracle based solution• Identify and executing product expansion/up sell opportunities• Act as a point of escalation for customer's critical issues
  • Honeywell
    Customer Experience Professional
    Honeywell Jul 2020 - Sep 2021
    • Single Point of Contact related to all aspects of the Customer Experience (CX) organization (Technical Support and Customer Service)• Develop and constantly improve processes• Act as voice of the customer and provide feedback on how the offering can better serve our customers• Grow SPOT (Business Line) Revenue and margin by focusing on customer service, liaise closely to support fieldstaff and sales teams• Responsible of end to end opportunities• Material Master and Invoice Quality Management• Customer and Vendor Relationship Management
  • Beja Olteanu, Haja Si Ghinea
    Legal Advisor
    Beja Olteanu, Haja Si Ghinea Feb 2019 - Aug 2019
    Bucharest, Romania
  • Xerox
    Service Delivery Coordinator
    Xerox Mar 2017 - Jun 2018
    Iasi County, Romania
    • Delivering service that meets SLA and delights the customer• Act as a customer and internal point of contact for assigned contracts• Responsible for the effective co-ordination of external / internal queries / escalations • Transition Coordinator for Global account• Support of asset management database to agreed data quality levels• Responsible for co-ordinating end to end MACD Move Add Change Delete• Liaise between customer and Xerox Supply Chain and logistics teams.• Maintain/Create Process and Procedure manual• Service Improvement Planning including Root Cause Analysis• Coordinate and gather Financial data for monthly billing reconciliation• Contribute to the P&L performance through cost control and innovation• Provide necessary support for contract change management• Maintain customer relationships
  • Xerox
    Operations Executive
    Xerox Feb 2016 - Jan 2017
    Județul Iași, România
    • Responsible for asset management of fleet services for Managed print service customers.• Act as point of contact for Move, Add, Change, Delete and internal data collection for meter reading and billing.• Escalation point for issues with consumable delivery etc.• Partner Relationship Management• Process Owner and Escalation Point• Remote meter read collection• Billing input and provision of back up data to invoice• Invoice validation• Move, Add, Change, Delete and asset mgmt. system updates, organizing the logistics of machine moves/liaisingwith CEVA (logistics) and client regarding delivery/removal of kit• Maintain asset mgmt. system with updates of contacts and equipment moves• Production of Management information pack for client review meeting• Handling client escalations• Supporting achievement of Service Level Agreement’s• Ensure feedback from client is passed on to the delivery team to help service improvements• Implementing effective workflow processes.
  • Xerox
    Workforce Management - Trafficer
    Xerox Aug 2015 - Feb 2016
    Județul Iași, România
    ▪ Responsible for real time intraday monitoring of schedule adherence by the Customer Service Representatives and deviations in activities compared to the schedule.▪ Monitors performance using productivity measures and other WFM related KPIs of the Customer Service Representatives (Average Handle Time, After Call Work, PPH etc.)▪ Takes corrective action when a Customer Service Representative does not adhere to their schedule (taking into account the agreed adherence thresholds for different types of activities)▪ Escalation of repeated issues regarding the adherence of a Customer Service Representative or a group of Customer Service Representatives to the Team Leader and/or Operational Management▪ Process and approve (in consultation with Intraday Management) the tickets (requests) from operation to WFM regarding (preferred) changes to the published schedule.▪ Processes attainment exceptions and changes in the schedule of the Customer Service Representative.

Muna Anbaki Education Details

  • University Titu Maiorescu
    University Titu Maiorescu
    Law
  • University Titu Maiorescu
    University Titu Maiorescu
    Master Of Business Law

Frequently Asked Questions about Muna Anbaki

What company does Muna Anbaki work for?

Muna Anbaki works for Orange Services

What is Muna Anbaki's role at the current company?

Muna Anbaki's current role is Service Delivery Manager at Orange Services.

What schools did Muna Anbaki attend?

Muna Anbaki attended University Titu Maiorescu, University Titu Maiorescu.

Who are Muna Anbaki's colleagues?

Muna Anbaki's colleagues are Luciano Pastorcici, Dan Ceangaru, Oana Diana Gherasim, Cristian Bulgaru, Teodora Elena Fogoroș, Anca Filip, Ionuț Bacău.

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