Muna Attallah Email and Phone Number

● Hire, train and manage high-performing employees committed to delivering outstanding customer service, vital to increasing repeat business.● Devise staff work schedules, enforce compliance with health and safety regulations, oversee store security, and exhibit exemplary skills in conflict resolution.● Adeptly coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, budgeting, advertising, pricing, merchandise displays, quality assurance, and vendor relations.● Analyze and authorize merchandise returns and prepare regular reports for management.

● Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.● Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.● Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.● Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

● Operated cashier stand to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate● Maintained a clean department by straightening hangers and placing appropriate items in specific departments for a neat and welcoming customer environment.● Achieved great success with meeting sales goals for sales of reward cards● Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs