Muna Yusuf Email and Phone Number

Achieves and maintains a high-performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines. Provides oversight to RSC Africa Case Processing Assistants when assigned to special projects, including planning how to tackle the project, identifying reporting parameters and completing quality checks on the… Show more Achieves and maintains a high-performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines. Provides oversight to RSC Africa Case Processing Assistants when assigned to special projects, including planning how to tackle the project, identifying reporting parameters and completing quality checks on the work done during the project.Assists in conducting all new hire training and ensures on-boarding targets and objectives are met.Serves as the primary point of contact for the CWS/RSC Africa Unit mailboxes and works with other units in Case Processing and RSC Africa to ensure that case information received via these mailboxes is properly updated to the cases.Works on high level expedite cases, as necessary, including updating medical information, scanning case documents and attaching these into WRAPS and preparing travel packets.Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.Conducts regular quality checks of the Case Processing Assistants' work to ensure that cases are consistently and correctly updated, both electronically and in the physical file.Consults with the unit supervisor, In- or Out- Processing Manager, Case Processing Coordinator and Deputy Director for Operations on difficult cases in accordance with established policies and procedures.Maintains a thorough knowledge of and ensures compliance with RSC Security and IT procedures at all times.Assists in the development of Case Processing training procedures and modules as well as assisting in their implementation as required. Show less

Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.Receives, creates and enters new applications in WRAPS.Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.Requests… Show more Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.Receives, creates and enters new applications in WRAPS.Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.Requests security clearances and updates data in WRAPS as appropriate.Scans and attaches documents to WRAPS.Assists with development of materials to improve understanding of program by refugee applicants and partners.Any other duties as assigned by management. Show less

Print, label and organize cultural orientation training aids according to departmental proceduresTrack materials outsourced for lamination in cooperation with GSOCompile sets of training aids as neededFormat existing electronic files of training aids to ensure standardization of materials and appropriateness for cultural orientation trainings and curriculum.Catalogue electronic files of cultural orientation training videos.In close consultation with the curriculum… Show more Print, label and organize cultural orientation training aids according to departmental proceduresTrack materials outsourced for lamination in cooperation with GSOCompile sets of training aids as neededFormat existing electronic files of training aids to ensure standardization of materials and appropriateness for cultural orientation trainings and curriculum.Catalogue electronic files of cultural orientation training videos.In close consultation with the curriculum development specialist, identify images for new materials development and videos relevant to cultural orientation training topics.Perform other duties that may be assigned by the cultural Orientation Regional Coordinator or Curriculum Development Specialist to enhance efficiency and efficacy of the Cultural Orientation Program. Show less

Responding promptly to customer enquiries and queriesAccount opening and proper documentation of accounts with strict know your customer requirements observed.Checking and confirming Teller till balancesPosting transactions in the system such as Swift and RTGSEnsuring prevention of income leakage and collection of revenueMaintaining a profitable relationship with customers by managing and growing the portfolio as a relationship officer.Managing the overdrawn… Show more Responding promptly to customer enquiries and queriesAccount opening and proper documentation of accounts with strict know your customer requirements observed.Checking and confirming Teller till balancesPosting transactions in the system such as Swift and RTGSEnsuring prevention of income leakage and collection of revenueMaintaining a profitable relationship with customers by managing and growing the portfolio as a relationship officer.Managing the overdrawn accounts by calling customers to fund their accounts especially if they have given out cheques. Show less

Customer enquiries and queriesAccount opening and documentation of Customer accounts with strict KYC requirements observedAccount balances, ATM card requests, cheque book requests and their reconciliationsSending out letters to other Banks on full general reports of customer introductions.Filing and recording of all accounts opened.Scanning of customer’s signature cards and photos. Participate in marketing activities to maximize customer growthSalary… Show more Customer enquiries and queriesAccount opening and documentation of Customer accounts with strict KYC requirements observedAccount balances, ATM card requests, cheque book requests and their reconciliationsSending out letters to other Banks on full general reports of customer introductions.Filing and recording of all accounts opened.Scanning of customer’s signature cards and photos. Participate in marketing activities to maximize customer growthSalary processing and posting of outward clearing and Inward ChequesATM Balancing and exception report done daily, follow up on any differences. Monitoring ATM services to ensure that they working efficientlyTeller and Cash proceduresOverall ensuring that the front office is working well Show less