Handling incoming and outgoing customer inquiries daily, through emails,chats, phone calls and social media with 100% client check in and engagement through surveys to elicit reviews and improvement areasAddressing concerns for better client management and leveraging technology for better customer journeys Client onboarding, customer data management, assistance and effective relationship management& loyalty schemes.Order management, maintaining daily record of sales report & customer interactions and follow-up on logistics team and resolution rateCross-selling and up-selling company products and satisfying customer needs.KEY ACHEVEMENT: Implemented an aftersales process to get customer reviews and key improvement areas to ensure purchased items are successfully delivered.Offering Technical support to clients for product setup & usage Escalating complex issues and rendering feedback to customers promptly.Training & On-boarding new customer support team membersDelivered product trouble-shooting assistance leading to a 100% improvement in Customer Satisfaction Score (CSAT) andincreased customer retention by 100%

Maintaining accurate records of employee details Data entry & Data analysisExpense tracking and book-keepingBudget Management & requisitionsClient on-boarding, communication and regular check-insManaging emails & correspondenceScheduling meetings, appointments and events.Processing invoices & receiptsMaintaining accurate sales and inventory recordsRendering reports to management used in decision-makingAccounts ReconciliationManaging and maintaining office systems/ softwareEnsuring and maintaining compliance and adherence to policies and regulations.Conducted interviews on a few occasions

Image annotation and categorization.Quality assuranceCollaborationFeedback loopDocument workflows

Appointment setting/ Events scheduling, Calendar management, report writing,minute takingUse of project management toos such as Asana, Trello to execute and track activitiesAssisting with customer inquiries, troubleshooting issues and providing service informationManaging incoming and outgoing communications emails, messages, calls, memosData entry and personal assistance such as making reservations,travel arrangementTroubleshooting , Escaation and resolution of issues and rendering user supportExpense management & book-keeping

Outbound Sales: Led outbound salesefforts, identifying and targeting potential clients to acquire.• Business Development: Actively built and managed a sales pipeline, from prospecting to closing deals, ensuring consistent growth in revenue.• Client Engagement: Leveraged on existing network of clients and partners to quickly engage and generate new business opportunities.• Solution Selling: Understood customer needs and positioned Company policies as the best fit, providing tailored proposals and solutions.• Market Expansion: Contributed to strategic growth by identifying new markets and opportunities for expansion.• Collaboration: Worked closely with marketing,product, and customer success teams to ensure a seamless customer experience and maximize business potential.• Negotiation & Closing: Negotiated contracts and agreements, ensuring alignment with both customer needs and business goals.• Reporting & Forecasting: Provided accurate sales forecasts and regular reporting on sales activities, pipeline management, and performance.• Relationship Management: Maintained strong relationships with key decision-makers, ensuring long-term partnerships and continued revenue growth.Key Achievements:I closed out business dealings with retail and corporate customers on Health insurance or HMO, Fire and Burglary Insurance, Goods in Transit Insurance, Marine Insurance, Motor Insurance, Life Savings, Travel InsuranceMaintained 100% customer success rate and policy renewal rateConducted effective KYC during customer onboarding which reduced risks and claim ratio

Financial analysis, Due diligence, Valuation techniques, Research and Industry insights.

Generation of new business leadsSale of company products and packagesManaging existing customersNotification of customers in my cabal on information regarding their investment and new products .Coming up with marketing plans and strategiesSale of digital products and servicesI initiated Prospecting on Social media platforms which saved cost and generated substantial leads that increased growth rate by 105% and cleaned out my budget while also generating substantial revenue.

Managed a team of 12 reports to ensure due diligence and effective transaction processing, cash availability and management and effective daily balancing of vault accounts, dispute resolution,ATM uptime and functionality and also escalating technical issues to the appropriate head office unit.Weekly Gl Proofing on Account Balances and Cleaning out Obsolete itemsFollowing up with atm vendors for resolution.Inventory of all assets and valuables contained in the vault Timely Rendering of transaction and activity reports to depict vault balance and ATM cash level to senior management.Constantly maintained 100% ATM uptime , maintained a crowdless banking hall and enforced the use of bank digital products by 100%Telemarketing : Cold calling customers for account upgrade and reactivation and following through to resolution.

Attended to customers in a timely and professional way with appropriate greeting etiquettes wearing a smile and paying attention to detail .Followed up on customer issues and complaints with Head Office Unit via mail and phone calls and delivered effective feedback to customers with TAT and SLA.Sale of bank digital products and servicese.g. mobile banking, internet banking,atm card, accounts and account opening.E-channels enrolment and drive Atm card issuance and linkingKnowledge of BVN,BVN Registration,BVN linkage and BVN issues.Escalation of customer issues to the appropriate units in Head Office for resolution.Follow-up on customer issues with head office unit and delivering effective feedback to customers.Invisible trade transactions e.g Form M, Form Q, PTA, BTA, FCY transfers.Developed strategic business plans, identified market opportunities,resulting in well-defined business objectives while strengthening work processes from 5% to 50%.Developed and maintained new relationship with organization 's client, helping them solve challenges.Played key role that led to increase in customer retention by 70%.

Customer EngagementE-channels enrolment and salesDeposit mobilisation and new business lead generation.Cash transaction posting i.e deposit, withdrawal, transfersEfficient knowledge of IMTOs such as MoneyGram, Ria, World remit, Ace Money, Flutterwave, Boss Revolution and Western Union.Efficient knowledge of Collections such as E-tranzact, NIBBS InterBank Transfers, Remitta, PayDirect.Managing existing customer Relationship.

Writing receipts for customers.Raising payment vouchers for expenses.Ensuring that available receipts of expenses presented are actually validProper filing according to General Ledger codes.Bank transactions.

Audit training for beginners ( Exposure to Handling of Payment Voucher and receipts verification, fixed assets.and also proper filing in Center for Management Development (CMD) Interim audit for year 2011 and 2012 (Team member)NNPC year fiscalization exercise at Pan-Ocean Oil Corporation, Benin (2nd-9th January, 2014) (Team member): Stocktaking of materials in the warehouse and writing audit report.