Munadiya Williams Email & Phone Number

Marlboro House, 6 Eastern Service Road, Eastgate Ext 3, Sandton, Guateng, 2090

DEBIT ORDER PROCESSORResponsibilities: Initiating, Processing and Monitoring Debit Order Campaigns• Participate in Collections Strategy discussions• Implement debit order processing as outlined by strategy- Extraction of Debit Order files- Submission of Debit Order file batches to bank/online processing platforms- Monitor Submissions for failures and take corrective action were necessary• Prepare data and information for making regular report data analysis• Evaluate and Measure results against objectives outlined in strategy- Reconcile Daily Debit Order submissions against projected values- Reconcile Successful Debit Order submissions against Company Bank Statements- Manages debit order rejections processes in line with company expectations- Analyze Trend rejection rates, incidences and matches against company policies• Performed data analysis especially financial dataSYSTEM TESTING AND TRAININGResponsibilities: Testing and Training• Ensuring and maintaining quality of testing and result integrity for system enhancements and development• Effective and efficient testing of new and customized software• Contribute to the development of Customer Centricity strategies and Solutions in relation to data analysis conducted in area of responsibility• Complete all administration tasks in support of testing- Recording of test cases and scenario’s- Recording and filing of Proof of testing (POT)- Communicating test cases and scenario’s subject matter experts and end users- Recording and filing of end user feedback pre and Post implementation• Establish operation strategy within the team for improving system efficiencies

Johannesburg Area, South Africa

Responsibilities: Lead Customer Account Management Team• Ensure all escalated financial related account queries are actioned and finalized in accordance with policy and within service level agreements• Set team and individual targets as aligned to department objectives• Monitor team productivity• Acknowledge good performance and reward outstanding performance• Address areas of poor performance• Plan, Implement and Monitor performance improvement plans• Plan staff annual leave to ensure no disruption to team productivity and service levels• Provide team with continued in house job training• Identify staff and develop succession plan to ensure no disruption due to staff movement out of team or new staff in• Maintain levels of team motivation and address any concerns that may impact negatively• Prepare monthly reports to be submitted with Generals manager Mancom and Exco presentations

Randburg

Responsibilities: Full Account Life Cycle Maintenance• All account queries and disputes related to debit or credit transactions posted • Processing rebate on settled accounts were necessary• Clear charges billed after accounts have been settled• Investigate and process manual cancellations on accounts where automated cancellation process failed• Processing of payment missing from customers’ accounts as requested by bank account reconciliation team due to incorrect payment references used by customers• Reconciliation of accounts and posting debit or credit journals to correct errors• Mis-posting (Journal) payments between accounts to rectify incorrect payment allocations• Post payments received for customer insurance claims submitted and reversal of charges billed after incident date• Investigate reason for debit or credit balances clear or forward to refund team if necessary• Spot check results on files uploaded for bulk fixers on accounts to ensure quality and accuracy of jobs run• Capturing and cancelling staff stop orders on staff accounts• Processing rebates on staff account that qualify as per company staff purchase policy• Customer Account Demographic detail updates to ensure successful electronic delivery of communication sent out such as Statements, Marketing information and Collection letters • All Filling for audit and individual performance records - Electronic filling - Manual filing of hard copy documents received- Daily recording of individual productivity stats• Timeous Telephonic and Email query resolution or escalation to correct departments for resolution

Randburg

Responsibilities: Interact with customer in a compliant and customer centric manner• Engage with customers to obtain relevant information required for successful debit order processing• Engage with non-debit order paying customers to convert to debit order, selling the advantages there of• Engage with customers in regards to debit order retention

Randburg

Responsibilities: Early stage collection on arrear accounts• Collection on first instalment defaulters• Collecting on arrears as determined by Cycle Delinquency (CD) strategy• Engaged and negotiate with customers to ensure that maximum payments agreed to• Educating customers in regards to the advantages of regular repayments and disadvantages inconsistent payment resulting in arrears on their accounts• Escalating queries that customer may raise to the relevant departments

Randburg

Responsibilities: Early stage collection on arrears accounts• Collection on first installment defaulters• Collecting on arrears as determined by Cycle Delinquency (CD) strategy• Engaged and negotiate with customers to ensure that maximum payments agreed to• Educating customers in regards to the advantages of regular repayments and disadvantages inconsistent payment resulting in arrears on their accounts• Escalating queries that customer may raise to the relevant departments