Munaf Chohan Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai

ORM Project Management & LeadSocial Listening | Response Management | Social Analytics | Competitor AnalysisPreparing daily dashboards, and monthly/quarterly reports.Handling the ORM business verticle by onboarding clients and working on new pitches.Accounts handled: GoAir, JBL, ICICI Direct, Fossil, Switzerland Tourism, Remit2India, Reliance Mall, Al Rajhi Takaful, Royal Sundaram, Jiva Ayurveda, Canara HSBC Life Insurance, Aliens group, Gera Developments, Finolex Pipes, Essilor & Invisalign.

Mumbai Area, India

Absorbed from Locobuzz 1. Responsible for social listening of reliance entities.• Reliance Retail• Reliance Digital• Reliance Fresh & Smart• Reliance Trends• Reliance Mall & Market• Reliance Footprints• Reliance Jewles• Reliance Petroleum• Ajio2. Took care of real time response management, tagging, and close looping with resolution.3. Flagging any critical alerts/ escalations to the brand managers.4. Monitoring competition for any new campaigns which may get traction.5. Daily Insights which covers top campaigns, events, news and critical incidents for the day. 6. Creating monthly reports for the brand team every month containing useful insights and feedback. 7. Making sure all the metrics are met, creating SOP’s, TAT analysis and regular quality checks on the samples of responses posted.8. Design and maintain response KM system which needs to be updated on regular intervals post consultation with brand team.

Mumbai, Maharashtra, India

Client: Reliance Jio, Ambani Family, RIL & subsidiaries.1. Online Reputation Management: Responsible for query management and brand reputation on different Social Media platforms.2. Actively Monitor All Social Media Channels for Negative/Positive mentions around the Brand, giving an idea about the ongoing trends and speculation of the same.3. Competitive analysis & executive level insights for all product & service offerings of Reliance Jio. 4. Analysing and Research on potential advantages/threats online and regularly generate social CRM reports.5. Making a Brief Summary for the day and presenting it to Senior Management on a daily basis.6. Social media campaign management & analytics, influencer engagement, designing proactive brand strategies.7. Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information.8. Build and execute social media strategy through competitive research, platform determination, bench marking, and messaging audience identification.9. Report Key Insights over the Week around the brand and its competitors, Share of Voice, Sentiment, Major Topics of Discussion, Top Influencers - Positive and Negative, Top Issues around the Brand.10. Reactive Scenarios before announcement which include speculation of scenarios that could happen on Social Media after announcement and Seed thought and suitable action to be taken under each scenario.11. Monitors and utilize social media channels to assertively drive concerns and create reports and documents that track and provide critical feedback regarding the effectiveness of marketing campaigns, activities, and promotions.12. Social Media tool customizations, overcoming security vulnerabilities, deployment & platform support.

Bachelor’S Degree, Bmm Advertising

Hsc, Science

Ssc, High School/Secondary Diplomas And Certificates, A