Munajj Khan Email & Phone Number

Toronto, Canada Area

• Consistently lead, coach and mentor 13 direct reports to facilitate employee development and drive business growth. Foster team culture where individuals are engaged, high performing, empowered and continuously.
• Communications Lead for establishing changes in business process resulting from updates to regulatory/business policies. Routinely coordinate with various departments including compliance, operations and sales to.
• Change Management lead for various business transformation projects. Currently providing project management support for Contact Centre Modernization initiative, where responsibilities include supporting the BA teams to.
• As Product Owner for specialized Group plans, work closely with business stakeholders to conduct workshops to understand requirements from customer's perspective and create user stories. Also, create product vision and.

Toronto, Canada Area

• Applied sound investment knowledge of various products to support and educate Financial Advisors, Dealers and Investors across a variety of plans including RRSP, TFSA, LIRA, RESP and RDSP
• Consistently demonstrated superior service excellence through effective communication with clients for inquiries related to accounts, financial industry products, regulatory guidelines and company procedures with the.
• Exhibited leadership skills through training, mentorship, escalation management and QM initiatives
• Liaise with some of Mackenzie's highest net worth financial advisors to oversee and maintain significant assets under management
• Participated in focus groups and provided valuable feedback to enhance the client experience

Bangladesh

• Established new business venture through effective management of US$ 700k business capital. Managed employee onboarding, operations, marketing & sales.
• Leveraged on technological prowess to design and build in-house CRM software, fully integrated with payment gateways and security system, which also assisted in formulating effective sales plans through readily.
• Coordinated marketing campaigns in-line with sales objectives. Engaged in content management and publication of materials for digital/social media platforms
• Demonstrated immaculate customer service through maintaining personal rapport with clients, with the purpose of driving business growth

Toronto, Canada Area

• Specialized in financial transaction processing according to the regulatory guidelines and company policies. Transactions included: mutual fund buys, sells, transfers and pre-authorized contributions
• Interpreted and analyzed documentation for the input and processing of investment transactions
• Routinely generate, analyze and communicate volume reports to senior leadership teams

Dhaka, Bangladesh

• Engaged in researching, developing and implementing PR strategies and communications through targeted media on behalf of clients to fulfill their public relations objectives
• Identified new business scope, wrote and presented PR proposals with the purpose of expanding business
• Administered clients' social media brand pages & websites to ensure PR strategies are aligned

Dhaka, Bangladesh

• Engaged in sales transactions and marketing activities alongside the sales/marketing teams
• Liaise with external marketing agencies for analysis of brand performance
• Effectively organize monthly reports, invoices and update database

Bachelor Of Business Administration (Bba), Specialist In Strategic Management; Minor: Economics

Activities and Societies: Management & Economics Students' Association (MESA); Bangladeshi Students' Association at Scarborough (BSAS) •.

Education record