Munassir Tk Email & Phone Number

Dubai, Ae

Dubai, Dubai, Ae

-Oversee IT strategy and operations for LEAMS Education Group, aligning IT goals with the broader business objectives and vision of the organization.-Lead a skilled team of IT professionals, offshore development team, ensuring the delivery of top-notch IT, ERP services and solutions while fostering continuous improvement and alignment with long-term technology plans.-IT service delivery and operations, including service desks, incident, problem, and change management, SLA's, OLA's, and KPI's.-Create and enforce standards, IT policies, and SOPs for infrastructure, ERP systems, and servers.-Manage the IT budget, resources, staff, vendors, and projects, ensuring efficient utilization of resources.-Manage the end user IT experience and cultivate relationships with senior and C-suite stakeholders.-Ensure the security, reliability, and performance of the IT infrastructure and systems, including data centers, network, servers, storage, and cloud technologies.-Lead the planning, execution, and delivery of ERP projects, adhering to best practices and providing technical expertise to optimize the utilization of the SIS and ERP system.-Lead and support data analysis initiatives, providing insights and recommendations to enhance educational outcomes and operational efficiency.-Design and implement data collection processes, ensuring data quality, accuracy, security, and compliance with ethical and legal standards.-Manage and maintain data analysis processes, collaborate with stakeholders to understand their data needs, and provide solutions that meet expectations.-Drive innovation and digital transformation by adopting new technologies and solutions, advising IT leadership on infrastructure tech selection and planning.

Dubai, Dubai, Ae

- Oversee IT operations and lead level 2/3 support team for LEAMS Education Group- Maintain system, application, hardware, and network security according to policies and best practices- Mentor IT professionals and oversee their tasks and performance- Collaborate with IT Head and school IT teams on technology improvements and IT projects- Configure and maintain Active Directory, file sharing, and GPOs in Windows Server- Ensure IT security and efficiency with antivirus, patching, and monitoring- Design, develop, and maintain WordPress websites and plugins- Implement and monitor data and systems backup on OneDrive/Google Drive- Design, implement and maintain network infrastructure- Troubleshoot network issues and provide technical support- Configure and support FortiGate Firewall and security policies- Configure and maintain firewall rules and policies, VLANs, LAGs, routing protocols- Create and update SOPs and policies, conduct IT audits- Manage hardware and software inventory using Snipe IT.- Train IT administrators on Office 365, Azure, WordPress, IT hardware, networking, firewall, security, and compliance- Coordinate ERP system implementations, updates, backups, and vendor relationships- Implement, lead, support SIS and ERP modules, provide technical expertise- Document ERP system features and changes- Train staff on ERP modules and maintain ERP system documentation- Manage IT Service Desk processes and automation for group schools- Automate processes, monitor security standards, ensure compliance

Dubai, Dubai, Ae

Dubai, Uae, Ae

Dubai, Dubai, Ae

Dubai, Ae

Singapore, Sg

• Maintains and Monitoring the Data Center• Configuring network settings and adding Virtual machine in VMware VSphereEsxi 5.1• Taking Daily Backups in LTO4 & LTO5 Tapes.• Configuring RAID setup in Dell Power Edge series server.• Configuring file server and troubleshooting file and folder permission issues• Working with Quota management and file screening in windows 2008 & 2012.• Installing and configuring ‘Symantec Backup Exec 2010/12’ and scheduling the backups.• Resolving the User Complaints & Quires though Daily Incident Basis (Summit Helpdesk Tool).• Symantec Backup & VERITAS Net Backup administration through DELL TL2000 & StorageTEK SL24.• Backing up & restoring the data’s as per user request.• Managing SEPM (Symantec Endpoint Protection Manager) console and clients. ensure all definitions are up to date• Configuring/troubleshooting policy, live update, blocking devices, remote push clients in SEPM.• Windows server 2003 server to 2012 server • Active directory users and group management, group policy implementations.• Created and managed mailboxes, distribution lists in Exchange server, configuration of exchange policies and email routing

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Marlborough, Ma, Us

Bachelor Of Computer Applications

Associate'S Degree, Network And System Administration/Administrator