Ecommerce Customer Support
Current• Handled live chat system in Gorgias.• Gathered and verified all required customer information for tracking purpose• Managed the relationship with clients on phone and email• Resolved customer issues (return and negative feedback) • Creating, refunding orders on shopify. • Creating return labels• Handling accounts and managing subscriptions• Follow up orders with shipping company and client receives.• Answered an average of 60 tickets per day by addressing customer inquiries