Muneeb Abdul Malik

Muneeb Abdul Malik Email and Phone Number

Airport Services Duty Officer | Leads airport operations by leveraging 7+ years of experience; helps airlines in achieving operational excellence. @ Qatar Airways
doha, ad dawhah, qatar
Muneeb Abdul Malik's Location
Taif, Makkah, Saudi Arabia, Saudi Arabia
Muneeb Abdul Malik's Contact Details

Muneeb Abdul Malik personal email

About Muneeb Abdul Malik

As an aspiring Airport Services Duty Officer, I leverage 7+ years of airport operations, ramp services, safety management, and compliance experience to achieve operational excellence. Throughout my career, I have been optimizing airport ground handling processes and developing a highly competitive workforce. As an Airport Services Officer at Air Qatar Airways, I achieved 100% on-time performance through the deployment of right and best performing resources.Another feather in my cap is when I reduced occurrences of non-compliance through strict monitoring and control and by assuring ground safety and security standards are followed. I also managed and tracked teams' performance; fixed productivity issues through capacity building training, procedural awareness sessions, follow-up meetings, and site visits.Below is a snapshot of my accomplishments:ADVOCATES SAFETY COMPLIANCE: Ensured safety compliance through optimized self-audits involving periodic safety performance checks at ramp loading, FODs, jet bridge, security screening, and others.BOOSTS EXCESS BAGGAGE SALES: Achieved sales targets by assuring excess baggage is accurately charged and reported; improved performance of check-in agents through strict monitoring and control.DELIVERS SUPERIOR CUSTOMER SERVICES: Addressed customer complaints, and maintained less than 36hrs of turnaround time by investigating issues to identify gaps, perform corrective/ preventive measures; improved overall customer satisfaction level.A critical factor in my success has been developing regular and transparent communication channels between stakeholders. This allows me to set realistic expectations for deadline adherence and goals for teams, as well as clients.If you want to work with someone who optimizes airport operations by synergizing ramp services, safety management, compliance, ground handling, and customer service, email me: muneebabdulmalik@yahoo.comKEY SKILLS: Airport Operations, Safety Management, Compliance, Sales, Ramp Services, Excess Baggage Sales, Customer Services, Technical Documentation, Complaint Management, Sales, Self-Audit, Agent Management

Muneeb Abdul Malik's Current Company Details
Qatar Airways

Qatar Airways

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Airport Services Duty Officer | Leads airport operations by leveraging 7+ years of experience; helps airlines in achieving operational excellence.
doha, ad dawhah, qatar
Website:
qatarairways.com
Employees:
24889
Muneeb Abdul Malik Work Experience Details
  • Qatar Airways
    Airport Services Duty Officer
    Qatar Airways Dec 2022 - Present
    Taif, Saudi Arabia
    Ensuring that passenger and aircraft handling practices conform to the safety and security standardsEnsuring that all QR aircraft handling standards are met on a shift basisManaging and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and disciplineEnsuring proper allocation of manpower and resources in the airport operationsCompleting checks to ensure adequate standards are maintainedResolving customer problems and complaints… Show more Ensuring that passenger and aircraft handling practices conform to the safety and security standardsEnsuring that all QR aircraft handling standards are met on a shift basisManaging and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and disciplineEnsuring proper allocation of manpower and resources in the airport operationsCompleting checks to ensure adequate standards are maintainedResolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handlingFacilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure Show less
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  • Zameen.Com
    Business Development Associate
    Zameen.Com Dec 2021 - Dec 2022
    Riyadh, Saudi Arabia
    Establish, maintain and expand client base while aptly fulfilling existing client needs; participate in promotion campaigns involving planning, preparation, execution, and associated business development of company products. Liaised with team to achieve business development targets of region and delivery on KPIs; designed and implemented business development strategies and analyzed activities against goals by compiling and analyzing sales figures. Assisted in developing long-term sustainable… Show more Establish, maintain and expand client base while aptly fulfilling existing client needs; participate in promotion campaigns involving planning, preparation, execution, and associated business development of company products. Liaised with team to achieve business development targets of region and delivery on KPIs; designed and implemented business development strategies and analyzed activities against goals by compiling and analyzing sales figures. Assisted in developing long-term sustainable business by developing long-term strategic partnerships. Increased business opportunities through various routes to market drafted reports to present insights to senior management and aid in strategic decision-making. Manage project sales activities and influence overseas customers to invest in real estate projects in Pakistan. Successfully exceeded sales target by securing 2 new sales in APR and JULY and generated SAR 3M revenue; received 2 Sales Champion title for surpassing goals. Acknowledged for outstanding performance and received Ace Title for generating SAR 6M revenue in SEP 2022 through 4 new sales. Show less
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  • Himalaya Airlines Pvt.Ltd.
    Airport Services Manager
    Himalaya Airlines Pvt.Ltd. Feb 2021 - Dec 2021
    Saudi Arabia
    Managed the work of ground handling agents and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Managed day-to-day operations, ensuring efficient and safe turn-around of Airbus A320 and Airbus A319. Regularly Liaising and meeting with Airport and Government officials in regards to airline compliance and regulations.Rigorously auditing all service providers, ensuring all contractual… Show more Managed the work of ground handling agents and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Managed day-to-day operations, ensuring efficient and safe turn-around of Airbus A320 and Airbus A319. Regularly Liaising and meeting with Airport and Government officials in regards to airline compliance and regulations.Rigorously auditing all service providers, ensuring all contractual obligations are achieved.Introduced cost – cutting innovation and pushed revenue generating initiatives. Show less
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  • Air Arabia
    Acting Airport Services Manager
    Air Arabia Apr 2017 - Feb 2021
    Yanbu, Al Madinah, Saudi Arabia
    Air Arabia is a budget airline of the UAE. The airline operates scheduled services to 168 destinations in the Middle East, North Africa, Indian subcontinent, Central Asia and Europe to 22 countries from Sharjah, 28 destinations in 9 countries from Casablanca, Fez, Nador and Tangier, 11 destinations in 8 countries from Ras Al Khaimah and 6 destinations in 4 countries from Alexandria. Air Arabia is based in Sharjah International Airport. There is also a hub in Ras Al Khaimah and focus cities in… Show more Air Arabia is a budget airline of the UAE. The airline operates scheduled services to 168 destinations in the Middle East, North Africa, Indian subcontinent, Central Asia and Europe to 22 countries from Sharjah, 28 destinations in 9 countries from Casablanca, Fez, Nador and Tangier, 11 destinations in 8 countries from Ras Al Khaimah and 6 destinations in 4 countries from Alexandria. Air Arabia is based in Sharjah International Airport. There is also a hub in Ras Al Khaimah and focus cities in Alexandria and Casablanca.As an Acting Airport Services Manager, I led a team of 6 ground handling agents and supervised regular operations. I managed airport operations of the airline and oversaw check-in counters, ramp services, passenger immigration and boarding gates; monitored ground handling agents and ensured compliance with safety protocols and SOPs.Furthermore, I provided customer support in case of flight overbookings. I also assured that quality services are delivered through ground handling agents and directly handled escalated issues for priority resolution. Show less
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  • Air Arabia
    Airport Operations Supervisor
    Air Arabia Mar 2016 - Mar 2017
     Reduced occurrences of non-compliance through strict monitoring and control by assuring ground safety and security standards are followed.  Collaborated with airport authorities for escalation and technical troubleshooting in case of equipment breakdown. Liaised with airport authorities for smooth execution of operations. Maintained ground handling service standards and organized investigations to identify ground handling manual’s non-conformance incidents. Handled passenger… Show more  Reduced occurrences of non-compliance through strict monitoring and control by assuring ground safety and security standards are followed.  Collaborated with airport authorities for escalation and technical troubleshooting in case of equipment breakdown. Liaised with airport authorities for smooth execution of operations. Maintained ground handling service standards and organized investigations to identify ground handling manual’s non-conformance incidents. Handled passenger reimbursements and ensured justified compensation against the damages is offered. Ensured superior customer service is delivered, and customers’ issues are aptly resolved. Show less
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Muneeb Abdul Malik Skills

Leadership Team Building Travel Management Aviation Ramp Services Management Commercial Aviation Strategy Formulation Flight Safety General Administration Sales Safety Performance Checks Complaint Management Sales Planning Airport Management Iata Customer Satisfaction Safety Management Systems Ground Handling Resource Management Safety Management Team Management Team Leadership Excess Baggage Sales Safety Reporting General Aviation Flight Planning Baggage Handling Staff And Agents Management Operational Troubleshooting Customer Services Operations Management Safety Compliance Training Aviation Security Customer Service Airport Services Customer Support Regulatory Compliance Self Audit Operational Excellence Airlines Airline Management Civil Aviation Customer Service Operations Ground Handling Services Baggage Handling Systems Station Management Airport Operations Management Performance Management Technical Reporting

Muneeb Abdul Malik Education Details

Frequently Asked Questions about Muneeb Abdul Malik

What company does Muneeb Abdul Malik work for?

Muneeb Abdul Malik works for Qatar Airways

What is Muneeb Abdul Malik's role at the current company?

Muneeb Abdul Malik's current role is Airport Services Duty Officer | Leads airport operations by leveraging 7+ years of experience; helps airlines in achieving operational excellence..

What is Muneeb Abdul Malik's email address?

Muneeb Abdul Malik's email address is mu****@****hoo.com

What schools did Muneeb Abdul Malik attend?

Muneeb Abdul Malik attended Virtual University Of Pakistan, Virtual University Of Pakistan.

What skills is Muneeb Abdul Malik known for?

Muneeb Abdul Malik has skills like Leadership, Team Building, Travel Management, Aviation, Ramp Services Management, Commercial Aviation, Strategy Formulation, Flight Safety, General Administration, Sales, Safety Performance Checks, Complaint Management.

Who are Muneeb Abdul Malik's colleagues?

Muneeb Abdul Malik's colleagues are Roland B. Robinson, Juan Naaso, William Laitano, Claude Payne, Benedicta Ashiagbor, Arbaz Bijapuri, Ayoub Taiar.

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