Telephony Administrator
Current• Leading the seamless migration of telephony systems for new business acquisitions, ensuring a smooth transition into the organization's infrastructure. • Designing and managing call trees, ensuring efficient call routing and handling for business units. • Managing Teams Enterprise Voice Systems, proactively troubleshooting call quality issues ensuring optimal telephony performance. • Managing telephony servers hosted on Azure, including regular patching and updates for optimal server security and performance. • Developing and implementing PowerShell commands to automate deployment processes, enhancing overall efficiency and effectiveness in administrative tasks. • Administering DNS zone files for all companies within the operating group, ensuring proper domain name resolution. • Overseeing Webex Administration, managing user accounts and meeting configurations.
