Technical supportOnboarding clientsAccount setupAssisting clients with funnels and other troubleshooting issues

Zendesk expertHandling customer queriesSaving cancellationsTechnical support

Campaign: Great Lakes Medical Lab (USA)• Make outbound calls to leads(B2B)• Field inbound calls and emails.• Managing appointments/rescheduling for COVID tests.• Educate patients/travelers for the process of testing.• Test different tactics and channels to optimize our sales process.• Managing a team of 5 personals.• Training new hires for all portals and call procedures.• Analyzes complaints from customers and provides adequate resolutions.• Prepares… Show more Campaign: Great Lakes Medical Lab (USA)• Make outbound calls to leads(B2B)• Field inbound calls and emails.• Managing appointments/rescheduling for COVID tests.• Educate patients/travelers for the process of testing.• Test different tactics and channels to optimize our sales process.• Managing a team of 5 personals.• Training new hires for all portals and call procedures.• Analyzes complaints from customers and provides adequate resolutions.• Prepares documents and reports for future reference.• Develops and maintains vast knowledge of the products and services being offered.• Conduct surveys regarding products, services and customer service experiences. Show less

Campaign: www.iolo.com SAAS company (USA)• Assisting the customers for their queries and issues through hat and emails• resolving their issues regarding their software subscriptions • installation of software in remote session• Activation of software in remote session• saving cancellations and processing refunds if required• upselling other software to existing customers• onboarding new clients (from all over the world)• updating CRMS like zendesk, 2checkout,… Show more Campaign: www.iolo.com SAAS company (USA)• Assisting the customers for their queries and issues through hat and emails• resolving their issues regarding their software subscriptions • installation of software in remote session• Activation of software in remote session• saving cancellations and processing refunds if required• upselling other software to existing customers• onboarding new clients (from all over the world)• updating CRMS like zendesk, 2checkout, limelight, UStechsupport, Show less

Campaign: Debt Management Company (U.K) • Dealing with outbound calls• Pitching the service for the people who had debts over 5000 Pounds• managed their debts.• Gathering information and forwarding it to manager.

Campaign: Funvantage (USA) • Dealing with incoming calls• Pitching the product (Funvantage and Roadside auto insurance)• Gathering payment information and processing the order• Forwarding the call to closer/upseller.