Key Account Executive
Current- Proactively monitor all pending shipments for key account customers.- Develop strong relationships with assigned clients.- Handle complaints and requests through the Customer Relations Management (CXM) Portal.- Connect with customers through various channels: email, WhatsApp, cell phone, and MicroSIP.- Provide timely updates on factors affecting shipments (e.g., weather disturbances, roadblocks, protests, transportation issues)- Collaborate with key account sales personnel to ensure effective pursuit of maximum sales targets.- Share Quality Service Report (QSR) data with customers daily and as per their specific requirements to maintain high-quality service standards.